Hybrid Operations Leader for a Mission-Driven Union

Ontario Trillium Foundation; Washington (District of Columbia); Hybrid; USD 120,000 - 160,000; Full time

Job summary

The American Association of University Professors in Washington, DC is seeking an Operations Director to lead and stabilize AAUP’s administrative systems and infrastructure. This role oversees contracting, payroll, human resources, facilities, and vendor relationships, driving efficiency and compliance across multiple states.

Hybrid work arrangement, with in-office duties Monday–Thursday and remote Fridays; travel to governance meetings and conferences is required.

Qualifications

• At least three years’ managerial experience supervising a staff team in a labor union or mission-driven organization.
• Demonstrated organizational leadership, including improving operational systems and administrative processes.
• Ability to manage complex projects and initiatives, balancing day-to-day demands with long-term goals.
• Understanding of operational needs of a multi-state employer with both in-office and remote employees.
• Solution-oriented mindset with experience troubleshooting to increase efficiency and consistency.
• Strong interpersonal and collaboration skills for coordinating with multiple stakeholders.
• Demonstrated commitment to racial equity.
• Clear written and oral communication skills across platforms.

Responsibilities

• Maximize AAUP’s overall effectiveness by evaluating and improving administrative systems related to contracting, hiring, payroll, performance reviews, expense reporting, and others.
• Manage operations team, including human resources, event planning, and membership database staff.
• Assess and improve slow or ineffective workflows and remove organizational bottlenecks.
• Serve as in-office lead for operational questions, requests, and initiatives.
• Coordinate with the Executive Director, department heads, and elected leaders on organizational planning and aligning internal operations with strategic goals.
• Facilitate purchasing processes, liaise with vendors (including IT contractors), and manage rental and subscription agreements.
• Collaborate with building and facilities staff to maintain safe and welcoming physical spaces.
• Cultivate an inclusive, meaningful, and fulfilling workplace culture with team-building experiences and a sense of common goals.
• Lead incident response and risk management programs.
• Ensure multi-state regulatory and tax compliance.
• Develop and revise procedural documentation and staff training material.
• Assist with the administration of grants from external funders.

Skills

Managerial experience

Organizational leadership

Project management

Communication

Diversity equity & inclusion

Travel flexibility

Interdepartmental collaboration

HR knowledge

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Outlook/Office

Zoom

Salesforce

G-Suite

Job description

The American Association of University Professors in Washington, DC is seeking an Operations Director to lead and stabilize AAUP’s administrative systems and infrastructure. This role oversees contracting, payroll, human resources, facilities, and vendor relationships, driving efficiency and compliance across multiple states.

Hybrid work arrangement, with in-office duties Monday–Thursday and remote Fridays; travel to governance meetings and conferences is required.