Hybrid Operations Engineer II — Core Processing & Data

SwitchThink Solutions LLC; Phoenix, Northern (AZ, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Desert Financial Credit Union is seeking an Operations Engineer II to improve customer experience by analyzing qualitative data and identifying process gaps across IT and business units. You will ensure end-to-end solutions are defined and understood by impacted teams and users.

You will monitor and maintain core processing workflows, manage scheduling and system monitoring tools, and provide on-call support and management reporting to meet service level agreements.

Qualifications

• Bachelor's degree in Computer Science or equivalent combination of education and experience
• 4+ years of relevant work experience
• 1+ years Credit Union or Banking processing experience
• Proficiency in database (queries), reporting and system monitoring; process / procedure development and adherence
• Effective verbal and written business communication skills, effective presentation skills, and active listening skills
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• DB2 knowledge or experience with Oracle, SQL Server, PostgreSQL, MySQL or another relational database

Responsibilities

• Ensure daily Job Processing on the Core Processor to support business objectives.
• Monitor daily, weekly, monthly processes and job routines across enterprise applications.
• Administer enterprise scheduling and monitoring tools for the DSFCU computing environment.
• Manage and communicate elevate issues / exceptions in a timely fashion to senior engineering staff and IT Management.
• Provide management reporting to measure and demonstrate processes and job are completed accurately and timely according to service level agreements.
• Provide on call support to support the DSFCU enterprise.
• Provide technical support for the core processing system including any interruptions to operational service.
• Responsible for all maintenance activity associated with the Core Processor including such activities as data updates, end of day processing, end of month processing and ACH processing.
• Perform other job-related duties as assigned.

Skills

SQL queries

Reporting

System monitoring

Communication

MS Office

Presentations

Education

Bachelor's degree in Computer Science

Equivalent education/experience

Tools

DB2

Oracle

SQL Server

PostgreSQL

MySQL

Job description

Desert Financial Credit Union is seeking an Operations Engineer II to improve customer experience by analyzing qualitative data and identifying process gaps across IT and business units. You will ensure end-to-end solutions are defined and understood by impacted teams and users.

You will monitor and maintain core processing workflows, manage scheduling and system monitoring tools, and provide on-call support and management reporting to meet service level agreements.