Hybrid Operations & Customer Support Specialist

Elavon; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Industry-aligned salary

Performance incentives

Inclusive benefits

Training & career progression

Employee recognition

Job summary

Elavon is seeking an Operations Specialist to support key processes across Operations Services. You will collaborate with internal teams and external partners to ensure transactions and customer-related activities run smoothly.

The role requires a minimum of 4 years in operations or back office, strong analytical skills, and outstanding attention to detail. Hybrid work with 3 days in US locations is expected, with standard hours 9:00–17:00 and shift options where applicable.

Qualifications

• High school diploma or equivalent.
• Minimum 4 years of experience in operations, back office, or similar roles.
• Strong analytical mindset and problem-solving skills.
• Excellent attention to detail and accuracy in data processing.
• Effective time management in a fast-paced environment.
• Strong written and verbal communication; ability to work with internal and external stakeholders.

Responsibilities

• Provide operational support across multiple internal teams and systems.
• Process and review transactions such as payments or claims with high attention to detail.
• Perform data entry, documentation, and archiving tasks.
• Investigate and resolve operational exceptions and discrepancies.
• Collaborate with internal stakeholders and external partners or vendors to resolve issues.
• Handle inquiries and provide support to ensure smooth operational delivery.
• Escalate complex issues where needed and support resolution processes.
• Identify opportunities for process improvements and contribute to their implementation.
• Maintain high quality and compliance standards in all tasks.

Skills

Operational processes

Analytical mindset

Attention to detail

Time management

Communication skills

Stakeholder collaboration

Multi-system navigation

Education

High school diploma or equivalent

Tools

MS Office

ERP systems

Job description

Elavon is seeking an Operations Specialist to support key processes across Operations Services. You will collaborate with internal teams and external partners to ensure transactions and customer-related activities run smoothly.

The role requires a minimum of 4 years in operations or back office, strong analytical skills, and outstanding attention to detail. Hybrid work with 3 days in US locations is expected, with standard hours 9:00–17:00 and shift options where applicable.