Remote Merchant Payment Support Specialist

U.S. Bank; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Market-competitive compensation

Performance-based incentives

Inclusive benefits

Training and career progression

Employee recognition programs

Job summary

U.S. Bank’s Elavon division is seeking a remote Merchant Support Specialist to assist merchants with card payment terminals, transaction authorizations, and service interruptions.

This role requires strong communication skills and the ability to work in a fast-paced environment. The ideal candidate will have 6 months to 1 year of customer service experience, basic understanding of payment processing, and proficiency with Microsoft Office, with flexibility to work 8-hour shifts across a 24/7

Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of customer service experience.
• Strong telephone, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office and general computer applications.
• Ability to manage challenging customer interactions with professionalism and empathy.

Responsibilities

• Provide support to merchants by troubleshooting and resolving issues related to card payment terminals, transaction authorizations, and service interruptions
• Act as the first point of contact for inbound inquiries, ensuring clear communication and timely resolution of issues
• Diagnose technical and service-related problems and guide merchants through appropriate solutions
• Escalate complex issues when required, ensuring proper follow-up and resolution
• Maintain accurate documentation of issues, actions taken, and outcomes

Skills

Customer service

Communication

Time management

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank’s Elavon division is seeking a remote Merchant Support Specialist to assist merchants with card payment terminals, transaction authorizations, and service interruptions.

This role requires strong communication skills and the ability to work in a fast-paced environment. The ideal candidate will have 6 months to 1 year of customer service experience, basic understanding of payment processing, and proficiency with Microsoft Office, with flexibility to work 8-hour shifts across a 24/7