Operations and Customer Service Specialist

U.S. Bank; United States; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Performance-based incentives

Continuous development opportunities

Employee recognition programs

Job summary

U.S. Bank is seeking an Operations and Customer Service Specialist to support key processes across Operations Services. This role involves collaboration with internal teams, transaction processing, and operational excellence tasks.

The ideal candidate will have a high school diploma and at least 4 years in operations roles, demonstrating strong analytical and communication skills. This position offers a hybrid working model and opportunities for continuous development.

Qualifications

• Minimum 4 years of experience in operations, back office, or similar roles.
• Understanding of operational processes, systems, and procedures.
• Confidence in working with internal teams and external stakeholders.

Responsibilities

• Provide operational support across multiple internal teams and systems.
• Process and review transactions such as payments or claims with high attention to detail.
• Identify opportunities for process improvements and contribute to their implementation.

Skills

Analytical mindset

Attention to detail

Time management

Communication skills

PC skills

Education

High school diploma or equivalent

Job description

Operations and Customer Service Specialist

Remote Full-time

Daily Drop — Subscriber Perk

$50 or $300 bonus — build wealth at U.S. Bank

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

Job Description

About the role

Are you looking for a dynamic role where you can collaborate across teams, solve complex problems, and make a real impact on operational excellence?

We are looking for an Operations Specialist to join our team and support key processes across Operations Services. In this role, you will work closely with multiple internal teams and external partners, helping ensure that transactions, processes, and customer‑related activities run smoothly and efficiently.

This is a great opportunity for someone who enjoys variety in daily tasks, thrives in a fast‑paced environment, and wants to develop expertise in operations, payments, and process improvement.

What you will be doing

• Provide operational support across multiple internal teams and systems
• Process and review transactions such as payments or claims with high attention to detail
• Perform data entry, documentation, and archiving tasks
• Investigate and resolve operational exceptions and discrepancies
• Collaborate with internal stakeholders and external partners or vendors to resolve issues
• Handle inquiries and provide support to ensure smooth operational delivery
• Escalate complex issues where needed and support resolution processes
• Identify opportunities for process improvements and contribute to their implementation
• Maintain high quality and compliance standards in all tasks

What we are looking for

Basic requirements

• High school diploma or equivalent
• Minimum 4 years of experience in operations, back office, or similar roles

Preferred skills

• Understanding of operational processes, systems, and procedures
• Strong analytical mindset with the ability to investigate and solve issues
• Good attention to detail and accuracy in data processing
• Ability to manage time effectively in a fast‑paced environment
• Strong communication skills, both written and verbal
• Confidence in working with both internal teams and external stakeholders
• Good PC skills and ability to work across multiple systems

Working model and shifts

• Hybrid model with 3 days per week in the Warsaw office
• Standard working hours: 9:00–17:00
• Additional 15% shift premium for late/night shifts
• Late shifts available until 01:00 (not mandatory but highly appreciated)
• Option to work shifts ending around 22:00 if night work is not feasible

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market‑competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance‑based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

Closing Date

Posting may be closed earlier due to high volume of applicants.