Operations and Customer Service Specialist

Elavon; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Industry-aligned salary

Performance incentives

Inclusive benefits

Training & career progression

Employee recognition

Job summary

Elavon is seeking an Operations Specialist to support key processes across Operations Services. You will collaborate with internal teams and external partners to ensure transactions and customer-related activities run smoothly.

The role requires a minimum of 4 years in operations or back office, strong analytical skills, and outstanding attention to detail. Hybrid work with 3 days in US locations is expected, with standard hours 9:00–17:00 and shift options where applicable.

Qualifications

• High school diploma or equivalent.
• Minimum 4 years of experience in operations, back office, or similar roles.
• Strong analytical mindset and problem-solving skills.
• Excellent attention to detail and accuracy in data processing.
• Effective time management in a fast-paced environment.
• Strong written and verbal communication; ability to work with internal and external stakeholders.

Responsibilities

• Provide operational support across multiple internal teams and systems.
• Process and review transactions such as payments or claims with high attention to detail.
• Perform data entry, documentation, and archiving tasks.
• Investigate and resolve operational exceptions and discrepancies.
• Collaborate with internal stakeholders and external partners or vendors to resolve issues.
• Handle inquiries and provide support to ensure smooth operational delivery.
• Escalate complex issues where needed and support resolution processes.
• Identify opportunities for process improvements and contribute to their implementation.
• Maintain high quality and compliance standards in all tasks.

Skills

Operational processes

Analytical mindset

Attention to detail

Time management

Communication skills

Stakeholder collaboration

Multi-system navigation

Education

High school diploma or equivalent

Tools

MS Office

ERP systems

Job description

About the Role

Are you looking for a dynamic role where you can collaborate across teams, solve complex problems, and make a real impact on operational excellence? We are looking for an Operations Specialist to join our team and support key processes across Operations Services. In this role, you will work closely with multiple internal teams and external partners, helping ensure that transactions, processes, and customer‑related activities run smoothly and efficiently.

What You Will Be Doing

• Provide operational support across multiple internal teams and systems
• Process and review transactions such as payments or claims with high attention to detail
• Perform data entry, documentation, and archiving tasks
• Investigate and resolve operational exceptions and discrepancies
• Collaborate with internal stakeholders and external partners or vendors to resolve issues
• Handle inquiries and provide support to ensure smooth operational delivery
• Escalate complex issues where needed and support resolution processes
• Identify opportunities for process improvements and contribute to their implementation
• Maintain high quality and compliance standards in all tasks

What We Are Looking For

Basic Requirements:

• High school diploma or equivalent
• Minimum 4 years of experience in operations, back office, or similar roles

Preferred Skills:

• Understanding of operational processes, systems, and procedures
• Strong analytical mindset with the ability to investigate and solve issues
• Good attention to detail and accuracy in data processing
• Ability to manage time effectively in a fast‑paced environment
• Strong communication skills, both written and verbal
• Confidence in working with both internal teams and external stakeholders
• Good PC skills and ability to work across multiple systems

Working Model and Shifts

• Hybrid model with 3 days per week in the Warsaw office
• Standard working hours: 9:00–17:00
• Additional 15% shift premium for late/night shifts
• Late shifts available until 01:00 (not mandatory but highly appreciated)
• Option to work shifts ending around 22:00 if night work is not feasible

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Benefits

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards
• Performance‑based incentives for eligible employees, awarded through transparent, objective criteria
• Inclusive equitable benefits accessible to all employees focused around financial wellbeing, health & wellness
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria
• Employee recognition programs that celebrate achievements and milestones for all

Closing Information

Posting may be closed earlier due to high volume of applicants. We encourage early applications to ensure consideration.