Hybrid Operations Coordinator — Network & Billing

Lorien; Canonsburg (Washington County); Hybrid; USD 34,000 - 41,000; Full time

Job summary

Lorien in Canonsburg, PA seeks an Operations Coordinator for a 12‑month contract to provide operational support and project coordination for network-related activities. The role includes billing, documentation control, and compliance with procedures and standards, requiring strong organizational skills and attention to detail.

You will manage tasks in ServiceNow, maintain tracking systems, and collaborate with cross‑functional teams to ensure timely, accurate execution of operational tasks and

Qualifications

• Strong organizational and analytical skills with a focus on accuracy and detail.
• Proficiency in ServiceNow or similar service management platforms.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Excellent written and verbal communication skills.
• Familiarity with network operations, billing processes, and documentation best practices.

Responsibilities

• Review, evaluate, and document operational processes related to billing, payments, and network services to ensure accuracy and compliance.
• Create, update, and manage tasks in ServiceNow, ensuring timely resolution and accurate tracking of all requests.
• Maintain and update tracking systems, including third‑party management platforms, to provide real‑time status updates and ensure data integrity.
• Develop and maintain comprehensive documentation for operational processes, projects, and programs.
• Monitor files for completeness and accuracy, ensuring compliance with internal standards and regulatory requirements.
• Prepare and distribute correspondence related to projects, programs, and operational updates for internal and external stakeholders.

Skills

Organizational skills

Analytical skills

Communication skills

Prioritization

Attention to detail

Tools

ServiceNow

Job description

Lorien in Canonsburg, PA seeks an Operations Coordinator for a 12‑month contract to provide operational support and project coordination for network-related activities. The role includes billing, documentation control, and compliance with procedures and standards, requiring strong organizational skills and attention to detail.

You will manage tasks in ServiceNow, maintain tracking systems, and collaborate with cross‑functional teams to ensure timely, accurate execution of operational tasks and