Service Operations Coordinator (Hybrid)

Personal Computers Inc.; Buffalo (NY); Hybrid; USD 34,000 - 41,000; Full time

Job summary

Personal Computers Inc. in Buffalo, NY is seeking a Service Operations Coordinator to help prioritize, schedule, and complete service tickets, onsite visits, and project tasks in a hybrid workplace.

You will act as a central coordination point across service delivery teams, keeping clients and colleagues informed and work moving. The ideal candidate combines exceptional organization, clear written and verbal communication, and a practical, process‑oriented mindset.

Qualifications

• Previous experience in service coordination, dispatch, scheduling, or related operational role.
• Exceptional organization and the ability to manage multiple priorities in a fast-moving environment.
• Strong written and verbal communication skills.
• High attention to detail and a commitment to accurate documentation.
• Ability to assess priorities quickly and adjust schedules as conditions change.
• Confidence enforcing established processes, setting appropriate boundaries, and communicating constraints.
• Sound judgment, dependable follow-through, and a strong sense of ownership.
• A collaborative approach when working with technical teams, project teams, leadership, and clients.
• Proficiency with Microsoft 365 applications or the ability to learn them quickly.
• A practical, process-oriented mindset focused on keeping work moving.

Responsibilities

• Review incoming service tickets for completeness, urgency, business impact, and appropriate priority.
• Route work to the appropriate technician or service queue.
• Monitor ticket aging, follow-up activity, and service-level commitments.
• Escalate stalled, unassigned, overdue, or at-risk work.
• Maintain accurate technician schedules and balance workloads based on priority, skills, availability, and capacity.
• Coordinate onsite visits, recurring service obligations, maintenance windows, and project tasks.
• Communicate scheduling updates and changes clearly to clients and internal teams.
• Track client approvals, access requirements, dependencies, and other scheduling prerequisites.
• Ensure active tickets have an assigned owner and a documented next action.
• Identify scheduling conflicts, capacity concerns, and service delivery risks.
• Prepare operational reporting related to ticket aging, resource utilization, schedule coverage, service levels, and overdue work.
• Collaborate with technical resources, project teams, leadership, and clients to support a consistent service experience.

Skills

Organization

Communication

Prioritization

Scheduling

Accountability

Teamwork

Microsoft 365

Tools

Autotask

Job description

Personal Computers Inc. in Buffalo, NY is seeking a Service Operations Coordinator to help prioritize, schedule, and complete service tickets, onsite visits, and project tasks in a hybrid workplace.

You will act as a central coordination point across service delivery teams, keeping clients and colleagues informed and work moving. The ideal candidate combines exceptional organization, clear written and verbal communication, and a practical, process‑oriented mindset.