Hybrid Operations & Community Impact Lead

Essence Community Care; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Essence Community Care in Chicago, IL seeks an experienced Operations Manager to lead community-facing initiatives and complex social care programs. The role oversees operational projects, partnerships, and frontline teams to improve workflows, service delivery, and member outcomes.

The position emphasizes collaboration across healthcare and social service systems, Medicaid and public benefits knowledge, and data-driven program improvement in a hybrid, community-focused environment.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Demonstrated experience in complex case management and SDoH.
• Experience managing programs, projects, and cross-functional workstreams.
• Strong knowledge of community resources and public benefits.

Responsibilities

• Lead community engagement, partnerships, and outreach initiatives.
• Oversee operations, program management, and project execution.
• Guide complex case management across healthcare and social services.
• Build workflows, monitor performance, and drive continuous improvement.

Skills

Community engagement

Project management

Operations management

Data analysis

Communication skills

Education

Bachelor’s degree

Master’s degree

Job description

Essence Community Care in Chicago, IL seeks an experienced Operations Manager to lead community-facing initiatives and complex social care programs. The role oversees operational projects, partnerships, and frontline teams to improve workflows, service delivery, and member outcomes.

The position emphasizes collaboration across healthcare and social service systems, Medicaid and public benefits knowledge, and data-driven program improvement in a hybrid, community-focused environment.