Hybrid Operations Associate I - Client & Admin Support

Mapfre; Albuquerque, Northern (NM, KY); Hybrid; USD 41,000 - 51,000; Full time

Benefits offered by this job

PTO

401(k) with company match

Medical, Dental, Vision coverage

STD/LTD/Life Insurance

FSA/HSA and wellness programs

Job summary

MAPFRE, Century Automotive Service Corporation, is seeking an Operations Associate I to support customers, dealers, and internal partners. The role involves handling contracts, billing, account status, and service requests in a hybrid schedule (3 days in office, 2 days remote) in Albuquerque, NM.

You will process transactions, manage inquiries, and assist with dealer account setup, access administration, and portal maintenance while ensuring accuracy and compliance.

Qualifications

• Experience in customer service, operations, administration, financial services, insurance, dealer F&I and back office or TPA experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Serve as a primary contact for customers, dealers, agents, and business partners.
• Handle inbound and outbound calls related to contracts, billing, account status, and service requests.
• Process operational transactions, account updates, contract changes, and dealer requests.
• Manage and respond to inquiries through shared inboxes and internal systems.
• Support dealer and producer account setup, user access administration, and portal maintenance.
• Research and resolve basic account, billing, rating, and contract issues.
• Assist with dealer reviews, reporting, and financial transaction processing.
• Maintain accurate records and ensure compliance with established procedures.
• Identify issues requiring escalation and collaborate with internal teams to support resolution.
• Participate in cross-training, process improvement initiatives, and special projects.

Skills

Customer service

Operations

Administration

Financial services

Insurance

Dealer F&I

Education

High School Diploma or equivalent

Associate's Degree preferred

Tools

Microsoft Office

Business systems

Job description

MAPFRE, Century Automotive Service Corporation, is seeking an Operations Associate I to support customers, dealers, and internal partners. The role involves handling contracts, billing, account status, and service requests in a hybrid schedule (3 days in office, 2 days remote) in Albuquerque, NM.

You will process transactions, manage inquiries, and assist with dealer account setup, access administration, and portal maintenance while ensuring accuracy and compliance.