Hybrid Operations Processing & Records Specialist

Mapfre; Webster (MA); Hybrid; USD 36,000 - 40,300; Full time

Benefits offered by this job

PTO

401(k)

Healthcare

Wellness programs

Job summary

MAPFRE in Webster, MA is seeking an Operations Processing Representative to support imaging, indexing, mail services, and administrative tasks across multiple teams. This hybrid role emphasizes accuracy, organization, and customer-focused service in a fast-paced environment.

You will review and process documents, manage mail and vendor records, and assist with policy-related processing while collaborating with internal teams.

Qualifications

• High School Diploma, GED, or equivalent combination of education and experience.
• 0–1 of experience
• Strong organizational and communication skills; ability to learn new technology and tools.

Responsibilities

• Review, organize, index, and maintain electronic and scanned documents to ensure information is accurate and accessible.
• Research and identify unclassified or miscategorized documents for proper routing and processing.
• Process, distribute, and route critical legal documents and communications to Claims, Underwriting, and other operations.
• Quality & Records Management: maintain document quality and compliance with imaging and records procedures.
• Lobby Coverage: provide exceptional customer service and manage visitor check-ins and security compliance.
• Medical Bill Database: log incoming demands and medical bills for workflow efficiency.
• Add Providers: process W-9 forms and maintain records.
• Exceptions/No Match Report: research unidentified bills and coordinate with third-party vendors.
• Administrative & Operational Support: maintain records and respond to requests on time.
• Lobby Coverage: greet visitors and ensure adherence to building security procedures.

Skills

Organizational skills

Verbal & written communication

MS Office

Team player

Problem solving

Education

High School Diploma

GED

Tools

Microsoft Office

Job description

MAPFRE in Webster, MA is seeking an Operations Processing Representative to support imaging, indexing, mail services, and administrative tasks across multiple teams. This hybrid role emphasizes accuracy, organization, and customer-focused service in a fast-paced environment.

You will review and process documents, manage mail and vendor records, and assist with policy-related processing while collaborating with internal teams.