Century Operations Associate I (Hybrid, New Mexico)

Mapfre; Albuquerque, Northern (NM, KY); Hybrid; USD 41,000 - 51,000; Full time

Benefits offered by this job

PTO

401(k) with company match

Medical, Dental, Vision coverage

STD/LTD/Life Insurance

FSA/HSA and wellness programs

Job summary

MAPFRE, Century Automotive Service Corporation, is seeking an Operations Associate I to support customers, dealers, and internal partners. The role involves handling contracts, billing, account status, and service requests in a hybrid schedule (3 days in office, 2 days remote) in Albuquerque, NM.

You will process transactions, manage inquiries, and assist with dealer account setup, access administration, and portal maintenance while ensuring accuracy and compliance.

Qualifications

• Experience in customer service, operations, administration, financial services, insurance, dealer F&I and back office or TPA experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Serve as a primary contact for customers, dealers, agents, and business partners.
• Handle inbound and outbound calls related to contracts, billing, account status, and service requests.
• Process operational transactions, account updates, contract changes, and dealer requests.
• Manage and respond to inquiries through shared inboxes and internal systems.
• Support dealer and producer account setup, user access administration, and portal maintenance.
• Research and resolve basic account, billing, rating, and contract issues.
• Assist with dealer reviews, reporting, and financial transaction processing.
• Maintain accurate records and ensure compliance with established procedures.
• Identify issues requiring escalation and collaborate with internal teams to support resolution.
• Participate in cross-training, process improvement initiatives, and special projects.

Skills

Customer service

Operations

Administration

Financial services

Insurance

Dealer F&I

Education

High School Diploma or equivalent

Associate's Degree preferred

Tools

Microsoft Office

Business systems

Job description

Century Operations Associate I (Hybrid, New Mexico)

Date: Aug 5, 2026

Location: Albuquerque, NM, US

Company: MAPFRE

Century Automotive Service Corporation, a Mapfre company, is a leading provider of automotive F&I solutions, including vehicle service contracts, GAP protection, warranty programs, and ancillary products. Supporting over 1,100 dealerships nationwide, we help our partners deliver outstanding customer experiences while driving business success.

Work Schedule: Hybrid (3 days in office, 2 days remote) | Monday-Friday | 9:30 a.m. - 6:00 p.m. MT

What You'll Do

As an Operations Associate, you'll support customers, dealers, agents, and internal partners through a variety of account servicing, operational, and customer support activities.

Key responsibilities include:

• Serve as a primary contact for customers, dealers, agents, and business partners.
• Handle inbound and outbound calls related to contracts, billing, account status, and service requests.
• Process operational transactions, account updates, contract changes, and dealer requests.
• Manage and respond to inquiries through shared inboxes and internal systems.
• Support dealer and producer account setup, user access administration, and portal maintenance.
• Research and resolve basic account, billing, rating, and contract issues.
• Assist with dealer reviews, reporting, and financial transaction processing.
• Maintain accurate records and ensure compliance with established procedures.
• Identify issues requiring escalation and collaborate with internal teams to support resolution.Participate in cross-training, process improvement initiatives, and special projects.

What You'll Bring

• High School Diploma or equivalent required; Associate's Degree preferred.
• Experience in customer service, operations, administration, financial services, insurance,dealer F&I and back office or TPA experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and business systems.
• Commitment to delivering exceptional customer service and quality work.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job- we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Pay Range: $41,200 - $51,400 (non-exempt)

AtMapfre, we invest in our employees' well-being by offering a comprehensive benefits package, including:

• Paid Time Off (PTO) :A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
• 401(k) & Profit Sharing :Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
• Medical, Dental and Vision Coverage :Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
• Other Benefits Include : STD, LTD, Life Insurance, FSA, HSA and various wellness programs

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/

If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at [e-mail]. Mapfre is proud to be an Equal Opportunity Employer.

The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time

Nearest Major Market: Albuquerque
Job Segment: Operations Manager, Recruiting, Call Center, Business Process, Operations, Human Resources, Customer Service, Management, Automotive