Hybrid Operations Analyst — Middle Market

Ryan Specialty, LLC; Nashville (TN); Hybrid; USD 78,000 - 95,000; Full time

Benefits offered by this job

Bonuses

Benefits

Disability accommodations

Job summary

Ryan Specialty, LLC in Nashville, TN seeks an Operations Analyst to support Middle Market Business operations by improving workflows, system performance, and cross-functional execution. This hybrid role requires 3 days in the office.

You will translate business needs into clear requirements, map end-to-end processes, lead UAT, and track defects with vendors and the VRU tech team. Strong communication and analytical skills are essential.

Qualifications

• Bachelor's degree required.
• 3–5+ years of experience in operations, business analysis, or systems-focused roles.
• 3+ years in insurance, ideally underwriting operations.
• Ability to translate business needs into process and system requirements.
• Experience with UAT, defect tracking, and workflow documentation.
• Excellent communication across teams and stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Familiarity with Agile environments (user stories, backlog management).
• Advanced Excel or reporting/analysis experience.

Responsibilities

• Cross-Functional Coordination & Liaison to facilitate communication and track dependencies.
• Ensure timely escalation and resolution of cross-functional blockers.
• Requirements & Workflow Analysis to translate business needs into requirements and user stories.
• Map end-to-end workflows, identify gaps and automation opportunities.
• Design scalable, consistent processes with stakeholders.
• System Optimization & Issue Resolution across platforms.
• Identify root causes and drive sustainable solutions.
• Lead UAT planning, test case development, and execution.
• Validate system changes against business requirements before release.
• Track and manage defects with vendors/VRU tech team.
• Operational Issue Management and risk visibility.
• Documentation & Enablement of SOPs and guides.
• Support KPI definitions and reporting.

Education

Bachelor's degree

Job description

Ryan Specialty, LLC in Nashville, TN seeks an Operations Analyst to support Middle Market Business operations by improving workflows, system performance, and cross-functional execution. This hybrid role requires 3 days in the office.

You will translate business needs into clear requirements, map end-to-end processes, lead UAT, and track defects with vendors and the VRU tech team. Strong communication and analytical skills are essential.