Operations Coordinator

Alliance of Community Health Plans (ACHP); Washington (District of Columbia); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Alliance of Community Health Plans (ACHP) seeks an Operations Coordinator to ensure smooth day-to-day functioning in a hybrid office. You will coordinate core operational, administrative, and technology-enabled processes, anticipate needs, resolve issues quickly, and provide structured, detail-oriented support across teams.

In this role, you’ll manage facilities and vendor relationships, administer internal systems, support HR onboarding, and help maintain cyber and business continuity

Qualifications

• Bachelor's degree preferred.
• 1-3 years of professional experience in a customer- or member-facing role.
• Demonstrated organization and time management skills, and experience keeping multiple tasks/priorities on deadline with high degree of quality and accuracy.
• Ability to learn quickly on new data and technology systems. Experience with customer relationship management software a plus.
• Enthusiastically embraces new tools and technologies that benefit the organization, including AI.
• Solid communication skills, oral, written and listening.
• Customer-focused mindset.
• Ability to meet deadlines and communicate progress on projects.
• Strong judgment and problem-solving skills, and the ability to think independently and take initiative.

Responsibilities

• Coordinate ACHP's office facilities and vendor relationships, serving as the primary point of contact with building management; proactively monitor operational needs, anticipate risks and resolve day-to-day issues independently, escalating as appropriate to support a safe and effective hybrid work environment.
• Support technology-enabled operations by administering ACHP's internal systems (SharePoint, Teams, Archie, etc.) and serving as the primary contact for managed service provider, troubleshooting issues, tracking requests and ensuring timely follow-up.
• Serves on the AI Committee
• Support business continuity and operational readiness by maintaining access controls and continuity documentation and ensuring timely response and escalation of cybersecurity incidents and operational disruptions.
• Manage and maintain SharePoint sites including folder structure and user access. Provide staff guidance on file organization, naming convention, archiving and other best practices.
• Enforce document retention and archiving practices in alignment with organizational policies and legal requirements.
• Review and manage administrative and operations vendors to ensure services remain within budget, providing cost estimates, recommendations and proposals.
• Support Human Resources by coordinating onboarding and offboarding for employees, fellows and interns, including systems access, workspace setup and coordination onboarding schedules.
• Provide key ACHP office support, including triaging mail, ordering supplies, maintaining shared spaces, greeting guests and responding to day-to-day needs.
• Maintain knowledge of core Operations functions to ensure role redundancy.
• Perform other duties as assigned.

Skills

Customer-facing mindset

Strong communication

Time management

Problem solving

Initiative

CRM software experience

AI tools familiarity

Education

Bachelor's degree preferred

Tools

MS Office suite

CRM software

Job description

REPORTS TO: Director, Administration

LOCATION: Washington, D.C.

COMPENSATION: $55,000 -$65,000

WHO WE ARE

The Alliance of Community Health Plans (ACHP) represents the nation’s top-performing non-profit health organizations to improve affordability and outcomes in health care. ACHP member organizations embrace a unique partnership model in health care, bringing together health plans and providers on behalf of the patients and communities they serve. ACHP advocates on behalf of its members, highlighting tested solutions impacting communities nationwide and a proven approach that delivers better value for patients, employers and taxpayers.

ACHP is committed to a diverse workforce that respects all points of view. We encourage different perspectives, identities and backgrounds, regardless of job function, to create a more resilient organization that supports a strong, equitable health industry. We foster this by encouraging openness and transparency that creates opportunities for all. ACHP provides comprehensive benefits to team members, including health insurance, retirement contributions and generous paid leave.

POSITION SUMMARY

The Operations Coordinator supports the smooth day-to-day functioning of the organization by coordinating core operational, administrative, and technology-enabled processes within ACHP's hybrid office environment. This role anticipates needs, resolves issues quickly and brings structure and attention to detail to daily operations, ensuring reliable execution across priorities and allowing staff to focus on mission-critical work within a dependable and responsive operational foundation.

Energetic, curious, tech-savvy candidates will find opportunities for growth in the role. ACHP is a highly collaborative team working at a fast pace.

CORE DUTIES AND RESPONSIBILITIES

• Coordinate ACHP's office facilities and vendor relationships, serving as the primary point of contact with building management; proactively monitor operational needs, anticipate risks and resolve day-to-day issues independently, escalating as appropriate to support a safe and effective hybrid work environment.
• Support technology-enabled operations by administering ACHP's internal systems (SharePoint, Teams, Archie, etc.) and serving as the primary contact for managed service provider, troubleshooting issues, tracking requests and ensuring timely follow-up.
• Serves on the AI Committee
• Support business continuity and operational readiness by maintaining access controls and continuity documentation and ensuring timely response and escalation of cybersecurity incidents and operational disruptions.
• Manage and maintain SharePoint sites including folder structure and user access. Provide staff guidance on file organization, naming convention, archiving and other best practices.
• Enforce document retention and archiving practices in alignment with organizational policies and legal requirements.
• Review and manage administrative and operations vendors to ensure services remain within budget, providing cost estimates, recommendations and proposals.
• Support Human Resources by coordinating onboarding and offboarding for employees, fellows and interns, including systems access, workspace setup and coordination onboarding schedules.
• Provide key ACHP office support, including triaging mail, ordering supplies, maintaining shared spaces, greeting guests and responding to day-to-day needs.
• Maintain knowledge of core Operations functions to ensure role redundancy.
• Perform other duties as assigned.

PROFESSIONAL EXPERIENCE, EDUCATION AND OTHER QUALIFICATIONS

• Bachelor's degree preferred
• 1-3 years of professional experience in a customer- or member-facing role. Association experience a plus
• Demonstrated organization and time management skills, and experience keeping multiple tasks/priorities on deadline with high degree of quality and accuracy
• Ability to learn quickly on new data and technology systems. Experience with customer relationship management software a plus
• Enthusiastically embraces new tools and technologies that benefit the organization, including AI
• Solid communication skills, oral, written and listening
• Customer-focused mindset
• Ability to meet deadlines and communicate progress on projects
• Strong judgment and problem-solving skills, and the ability to think independently and take initiative
• Proficiency in MS Office applications (Word, Excel, PowerPoint and Outlook) and suite of Apple products (iOS, iPhone, iPad)

WORKING CONDITIONS/PHYSICAL DEMANDS

• Work is in a hybrid office environment, with 3 in-office days
• Must be located in the DMV area
• May be occasionally required to stand, walk or reach with arms

APPLICATION PROCESS:

ACHP does not discriminate on the basis of race, color, religion, national origin, citizenship status, sex (including pregnancy, childbirth, related medical conditions, and a woman's right to breastfeed), disability (physical or mental), age (18 and older), genetic information, sexual orientation, gender identity or expression, matriculation, family responsibilities, personal appearance, political affiliation, marital status, veteran or military status, tobacco use, credit information, or any other characteristic protected by federal, state, or local law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

• We do not sponsor applicants for work visas.