Project Coordinator - Customer Service

Burkett Restaurant Equipment & Supplies; United States; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement program

Paid time off & holidays after 30 days

Job summary

Burkett Restaurant Equipment & Supplies is seeking a Project Coordinator to manage the day-to-day flow of project orders, ensuring on-time delivery, customer satisfaction, and budget adherence. The role involves coordinating shipments, resources, and documentation from order entry through close-out, with close collaboration across Sales, Operations, Purchasing, Accounting, and Project Managers.

The position reports to the Operations Manager, with a hybrid work arrangement.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented and highly organized with analytical, problem-solving, and decision-making skills.
• Self-motivated with the confidence to take the lead on planning and proactively managing project responsibilities.
• Embodies a team-oriented attitude capable of building trusted working relationships with key colleagues.
• Experience with NetSuite or similar ERP/order management systems preferred.

Responsibilities

• Coordinate and schedule product shipments and all required resources from order entry through project close-out.
• Coordinate projects to ensure install requirements, budget, and on-time delivery; communicate needs and coordinate installations with all parties.
• Measure performance against the project dashboard for quality, on-time delivery, and budget.
• Facilitate project meetings and schedule reviews; share lessons learned, gaps, and wins; support team performance and client satisfaction.

Skills

Communication skills

Multitasking

Detail-oriented

Analytical thinking

Team collaboration

Microsoft Office

Education

Associate's degree

Tools

NetSuite

ERP/order management systems

Job description

Help Bring Projects to Life!

Are you highly organized, detail-oriented, and energized by keeping people and projects moving forward? Burkett is looking for a Project Coordinator to join our team and play a key role in delivering successful customer projects from order entry through final close-out.

In this role, you’ll be at the center of the action—coordinating schedules, shipments, installations, documentation, and project requirements while partnering with Sales, Purchasing, Operations, Logistics, Accounting, and Project Managers. Your ability to anticipate needs, solve problems, communicate clearly, and keep the details on track will help ensure projects are completed on time, on budget, and with an exceptional customer experience.

Job Title: Project Coordinator

Primary Objective: Coordinate the day-to-day flow of project orders to ensure on-time delivery, customer satisfaction, and project budget are achieved.

Primary Functions: This position is responsible for the coordination and scheduling of product shipments and all required resources to ensure achievement of defined project requirements, from order entry through project close-out. The Project Coordinator must ensure key quality processes and adhere to company policies, partnering closely with Sales, Operations, Purchasing, Accounting, and Project/Account Managers to deliver seamless customer experience.

Reports To: Operations Manager

Scheduled Hours: Full-time / Mon-Fri / 8:00am-5:00pm

FLSA Status: Non-exempt Hourly

Work Arrangements: Hybrid (Six-month on-site onboarding required, followed by a hybrid schedule of four in-office days and one remote day per week, contingent upon Manager approval & successful remote work technology setup)

Key Areas of Responsibility

Order & Project Setup

• Generate system Projects through Auto Quotes conversions or imports.
• Process Return Authorizations and Vendor Return Authorizations, conduct Project PO maintenance and manage project changes.
• Ensure financials in NetSuite match the contract and change order.

Project Coordination & Delivery

• Coordinate projects to ensure install requirements, budget, and on-time delivery are achieved, communicating requirements and coordinating installation with all parties.
• Work directly with Purchasing, Sales, Operations, Logistics, and Accounting to coordinate timely delivery and manage discrepancies and changes through resolution.
• Measure performance against the project dashboard for quality, on-time delivery, and budget.
• Facilitate project meetings and schedule reviews, communicating lessons learned, gaps, and wins; take on other duties as assigned to support team performance and client satisfaction.

Documentation & Close-Out

• Obtain owner's manuals from manufacturers and prepare Owner's Manual and Warranty Binders and other close-out documentation required per job.
• Coordinate and submit required project documentation to the customer and Ops team, including the Contractor Punch List where applicable.
• Schedule Equipment Certified Start-Up Inspections where applicable.

Customer & Account Relationship

• Maintain a thorough understanding of customer contracts and work closely with fellow Coordinators to ensure support across all accounts.
• Partner with Sales, Project Managers and/or Account Managers, and Customer Service to ensure account rete

Requirements

• Strong verbal and written communication skills; interact effectively and professionally with customers and internal teams.
• Ability to manage multiple priorities, competing demands, and demanding time frames in a fast-paced environment with frequent change, maintaining composure under pressure.
• Detail-oriented and highly organized, with strong analytical, problem-solving, and decision-making skills.
• Self-motivated with the confidence to take the lead on planning and proactively managing project responsibilities.
• Embodies a team-oriented attitude capable of building trusted working relationships with key colleagues.
• Excellent computer skills; proficient in Microsoft applications; experience with NetSuite or similar ERP/order management systems preferred.

Education and Training

• Associate's degree or minimum of 5 years of business-to-business customer interaction experience required.
• Project, delivery, or installation scheduling experience preferred.
• Ability to read blueprints and understand layouts/designs a plus.
• ServSafe Level 2 and CFSP certifications a plus.

Benefits

• The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life (Company-paid & Voluntary), Paid Time Off & Holidays after a 30 day waiting period and a 401(k) retirement program after a 90 day waiting period for deferrals (monthly entry) and 1 year for match program (quarterly entry).

About Burkett

Burkett Restaurant Equipment & Supplies is a leading distributor of new and used restaurant equipment. In 2023, the company was recognized as a Top Workplace by the Toledo Blade and broke into the top 40 of the Top 100 Foodservice Equipment Distributors by Foodservice Equipment & Supplies magazine. Burkett has also been acknowledged by Inc. Magazine as one of the fastest growing private companies in the foodservice industry, along with receiving the 2019 Management Excellence Award from Foodservice Equipment Reports magazine. Join Burkett, a positive and energetic company that values your ideas, and be part of our continued success in the dynamic foodservice industry.

We are an Equal Employment Opportunity employer & a Drug Free Workplace.