Sea Logistics Customer Care Specialist

Kuehne+Nagel; Southgate (MI); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is hiring a Sea Logistics Customer Care Specialist in Detroit, MI. This role connects customers with carriers, sales teams, and origin offices to ensure smooth ocean shipments and high customer satisfaction.

Ideal candidates have 1+ year in logistics or customer service, strong communication, and attention to detail. The job operates on a hybrid schedule in Detroit with competitive pay and benefits.

Qualifications

• 1+ year of experience in customer service, freight forwarding, logistics, supply chain, or transportation operations; Sea Logistics experience preferred.
• Strong communication and relationship-building skills, with the ability to effectively support customers and collaborate with internal and external stakeholders.
• Customer-focused mindset with strong problem-solving, organizational, and prioritization skills.

Responsibilities

• Serve as a primary point of contact for Sea Logistics customers.
• Coordinate with internal and external stakeholders to support the successful execution of ocean freight shipments.
• Monitor shipment activity, provide timely updates, and proactively address delays or service issues.
• Manage customer inquiries and resolve shipment-related challenges through effective communication and collaboration.
• Build strong customer relationships through professional, responsive service.
• Maintain accurate documentation and support continuous improvement of customer experience.

Skills

Customer service

Communication

Problem solving

Organizational skills

Prioritization

Multi-tasking

Education

Microsoft Office proficiency

Tools

Excel

Outlook

Job description

It's more than a job

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Detroit branch is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling our customers' promises.

As a Sea Logistics Customer Care Specialist, you will serve as a key connection between our customers, sales teams, international origin offices, carriers, and operational support teams. You will manage customer communication, provide shipment visibility, coordinate solutions across stakeholders, and help resolve service-related issues throughout the shipment lifecycle.

How you create impact

In this customer-facing role, you will serve as the link between customers, carriers, operational teams, and international colleagues to ensure seamless shipment experience and high levels of customer satisfaction.

• Serve as a primary point of contact for Sea Logistics customers.
• Coordinate with internal and external stakeholders to support the successful execution of ocean freight shipments.
• Monitor shipment activity, provide timely updates, and proactively address delays or service issues.
• Manage customer inquiries and resolve shipment-related challenges through effective communication and collaboration.
• Build strong customer relationships through professional, responsive service.
• Maintain accurate documentation and support continuous improvement of customer experience.

What we would like you to bring

We are looking for a customer-focused professional who enjoys solving problems, building relationships, and working in a fast-paced environment. Experience within logistics or freight forwarding is preferred, but strong customer service skills and a willingness to learn are equally important.

• 1+ year of experience in customer service, freight forwarding, logistics, supply chain, or transportation operations; Sea Logistics experience preferred.
• Strong communication and relationship-building skills, with the ability to effectively support customers and collaborate with internal and external stakeholders.
• Customer-focused mindset with strong problem-solving, organizational, and prioritization skills.
• Ability to manage multiple responsibilities and coordinate solutions in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office Suite, including Outlook and Excel.
• High attention to detail and ability to work effectively with local and international teams.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

This position is based in Detroit, Michigan and follows a hybrid work schedule of four days in the office and one day working remotely per week. This is a non-exempt (hourly) position with a target compensation of up to $70,000, based on qualifications and experience. Compensation is part of a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

Who we are

Logistics shapes everyday life, from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions, or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.