Hybrid NYC: Process Improvement Manager | Lean Six Sigma

Oscar Health, Inc.; New York (NY); Hybrid; USD 118,000 - 154,000; Full time

Job summary

Oscar Health, Inc. is seeking a Manager, Process Improvement to join our Operational Excellence Team in a hybrid New York City setting. You will partner with cross-functional leaders to map, redesign, and implement processes that improve efficiency and member/provider experiences.

You will report to the Director, Process Improvement and drive actionable improvements using Lean Six Sigma and other frameworks, ensuring scalable, compliant operations across the organization.

Qualifications

• 4+ years of work experience in health insurance operations claims processing, utilization management, or call center ops.
• 3+ years of experience using data software such as Excel, SQL, Python or other data analytics tools.
• 3+ years of experience with end to end project management.
• 3+ years of experience in designing and improving workflows and operating procedures.
• 3+ years of experience with Lean Six Sigma or similar methodologies.

Responsibilities

• Partner with insurance operations leaders to identify and implement process improvements.
• Support frictionless delivery of value to members and providers.
• Provide direction and demonstrate results of organizational behavior change.
• Apply Lean Six Sigma and other frameworks to standardize processes.
• Collaborate with cross-functional leaders to drive value delivery.
• Use programmatic frameworks and tools while measuring outcomes across projects.
• Create stability and scalability within your area of responsibility.
• Produce PRDs, process maps, SOPs, and policy documents explaining what and why.
• Ensure compliance with applicable laws and regulations.

Skills

Health insurance operations experience

Data analytics (Excel, SQL, Python)

End-to-end project management

Process improvement methodologies (Lea

Education

Bachelor's degree or 4+ years commensurate experience

Tools

Excel

SQL

Python

Job description

Oscar Health, Inc. is seeking a Manager, Process Improvement to join our Operational Excellence Team in a hybrid New York City setting. You will partner with cross-functional leaders to map, redesign, and implement processes that improve efficiency and member/provider experiences.

You will report to the Director, Process Improvement and drive actionable improvements using Lean Six Sigma and other frameworks, ensuring scalable, compliant operations across the organization.