Hybrid NYC Donor Experience Coordinator

Themichaeljfoxfoundation; New York (NY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental/Vision plans

401(k) with employer match

Flexible spending accounts

Life and disability insurance

Vacation and personal days

Flexible work environment

Job summary

The Michael J. Fox Foundation for Parkinson’s Research in New York City is seeking a Donor Services Coordinator to support daily donor operations, including donation intake, gift documentation, deposits, and CRM data maintenance.

This hybrid-flex role requires in-person presence at the office and a commitment to delivering accurate, timely donor service. You will manage donor inquiries, handle matching gift requests, coordinate with fundraising and operations teams, and contribute to process

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy with donor data.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office; Salesforce or another fundraising CRM preferred.
• Experience with Zendesk or similar ticketing platform preferred.
• Ability to lift and carry packages up to 25 lbs.

Responsibilities

• Serve as in-office point person for mail and donations; prepare gifts for processing.
• Provide prompt, courteous assistance on the donations phone line and document inquiries.
• Scan donations and maintain electronic files; ensure accuracy of records.
• Support check deposits and bank deposits as needed.
• Prepare donation batches for data entry and attach media for processing.
• Manage donor inquiries via Zendesk and respond within 24–48 business hours.
• Respond to internal inquiries to support fundraising and operations teams.
• Complete matching gift requests and maintain tracking systems.
• Maintain quality control across gift processing, data entry, and records.
• Identify process improvements to strengthen donor services workflows.
• Create and maintain SOPs for consistent donor services workflows.

Skills

Written communication

Verbal communication

Attention to detail

Multi-tasking

MS Office

Salesforce

Zendesk

Physical ability

Tools

Salesforce

Zendesk

Microsoft Office

Job description

The Michael J. Fox Foundation for Parkinson’s Research in New York City is seeking a Donor Services Coordinator to support daily donor operations, including donation intake, gift documentation, deposits, and CRM data maintenance.

This hybrid-flex role requires in-person presence at the office and a commitment to delivering accurate, timely donor service. You will manage donor inquiries, handle matching gift requests, coordinate with fundraising and operations teams, and contribute to process