Hybrid NYC Administrative Services Supervisor | Lead & Develop

Career Group; New York (NY); Hybrid; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

PTO

Job summary

Top Tier Asset Management is seeking an experienced Administrative Services Supervisor to lead a team of administrative professionals in Midtown Manhattan. This role emphasizes building a high-performing culture, workforce development, and efficient operations across the organization.

You will mentor staff, oversee staffing, performance management, and implement best practices while ensuring adherence to firm policies and compliance.

Qualifications

• 5 - 10 years of experience in an administrative or executive assistant capacity, including at least 3 –5 years in an administrative supervisory or team leadership role.
• Technically Savvy: Proficient in Microsoft Office (Word, Excel, Outlook) and Experience in Concur or similar CRM

Responsibilities

• Build and maintain strong, trusted relationships with direct reports, supported managers, department heads, and other key stakeholders.
• Foster a collaborative, high-performing team environment that prioritizes professional development, accountability, and continuous learning.
• Establish clear performance expectations, set goals, and provide ongoing coaching, feedback, and development opportunities aligned with business objectives.
• Oversee daily workloads, prioritize assignments, and adjust staffing and resource allocation to meet evolving business demands.
• Lead recruiting, onboarding, and staffing initiatives for the administrative function, contributing to compensation, promotion, and performance management processes as appropriate.
• Maintain regular communication with team members to discuss assignments, address challenges, assess workloads, and identify opportunities for additional support or development.
• Partner with managers and stakeholders to gather performance feedback, evaluate service levels, and identify opportunities to strengthen team effectiveness.
• Collaborate with administrative leadership and business partners to develop, recommend, and implement best practices, improved workflows, and operational efficiencies.
• Coordinate team-building activities and initiatives that strengthen engagement, collaboration, and team morale.
• Oversee timekeeping, leave administration, and expense reconciliation through platforms such as Workday and Concur, ensuring accuracy and compliance with firm policies.
• Develop and maintain expertise in administrative systems and enterprise platforms, including CRM tools, ReadSoft, and Concur, while promoting adoption, consistency, and best practices.
• Lead regular team meetings to communicate priorities, share updates, address challenges, and reinforce departmental objectives.
• Communicate staffing changes, new hires, and assignment updates to investment professionals, officers, administrative staff, and other relevant stakeholders.
• Establish and maintain department coverage plans, adjusting resources and assignments as business needs evolve.
• Partner with senior management to evaluate staffing requirements, review headcount forecasts, and support workforce planning.
• Coordinate new hire orientation, training schedules, and ongoing learning initiatives to ensure a consistent and effective onboarding experience.
• Develop, communicate, and reinforce administrative policies and procedures, serving as a trusted resource for business requests and complex operational matters.
• Provide hands‑on administrative support when necessary, including calendar management and travel coordination, to support team development, address peak workloads, and bridge staffing gaps while maintaining supervisory responsibilities.
• Identify opportunities to leverage technology, digital tools, and analytics to enhance productivity, strengthen controls, mitigate risk, and modernize administrative operations.

Education

Two-year college degree preferred

Tools

Concur

ReadSoft

CRM

Microsoft Office

Job description

Top Tier Asset Management is seeking an experienced Administrative Services Supervisor to lead a team of administrative professionals in Midtown Manhattan. This role emphasizes building a high-performing culture, workforce development, and efficient operations across the organization.

You will mentor staff, oversee staffing, performance management, and implement best practices while ensuring adherence to firm policies and compliance.