Hybrid North America Shared Services Leader

Network Medical Review Co.; Atlanta (GA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

ExamWorks in Atlanta, GA is seeking a North America Shared Services Lead to partner with Finance, Accounting, and Operations in building a centralized Shared Services organization supporting transactional processes across North America.

The role focuses on centralizing and stabilizing work across units, defining standardized processes, service levels, and controls, and driving ERP readiness and continuous improvement.

Qualifications

• Bachelor’s degree in business, finance, accounting, or related field preferred.
• 5+ years’ progressive AP experience, Shared Services, Finance Operations, or related transactional finance functions.
• Must have previous people leadership experience with a demonstrated ability to lead, coach, develop, and motivate high-performing teams.
• Must have working knowledge of end-to-end Procure-to-Pay (P2P) processes, controls, and best practices.
• Must have experience managing transactional finance operations, including Accounts Payable processes, service delivery, operational performance, vendor management, and internal controls.
• Must have experience developing, implementing, and improving processes, controls, and operational procedures.

Responsibilities

• Lead North America Shared Services operations for designated transactional processes, ensuring accurate, timely, and consistent service delivery.
• Partner with Finance, Accounting, Operations, and business leaders to centralize activities into a shared services operating model while maintaining business continuity and strong stakeholder relationships.
• Lead, coach, and develop supervisors and team members as assigned; establish clear performance expectations, accountability, and development plans.
• Manage the transition of in-scope activities and resources into a centralized operating model, including knowledge transfer, cross-training, stabilization support, and change management.
• Oversee day-to-day service delivery, monitor workloads and priorities, and ensure appropriate coverage across Shared Services operations.
• Establish and maintain service level expectations, performance metrics, operational reporting, and management routines to drive accountability and continuous improvement.
• Develop, document, and maintain standardized processes, procedures, controls, and operating standards across Shared Services activities.
• Monitor priorities, backlogs, aging, approvals, exceptions, and escalations.
• Work with Accounting and Finance teams to support reconciliations, audit activities, and period-end processes as needed.
• Support audit and compliance activities.
• Drive the adoption of standardized processes and controls.
• Identify and implement process improvements that increase efficiency and consistency.

Skills

Leadership

Communication

Process improvement

Cross-functional collaboration

Strategic thinking

Education

Bachelor’s degree in Business/Finance/Accounting

Tools

Workday Financials

Microsoft Excel

Microsoft Office

Job description

ExamWorks in Atlanta, GA is seeking a North America Shared Services Lead to partner with Finance, Accounting, and Operations in building a centralized Shared Services organization supporting transactional processes across North America.

The role focuses on centralizing and stabilizing work across units, defining standardized processes, service levels, and controls, and driving ERP readiness and continuous improvement.