Hybrid Nonprofit COO: Operations & HR

Hope's Door New Beginning Center; Wylie (TX); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Hope’s Door New Beginning Center (HDNBC) is a nonprofit dedicated to helping victims of domestic abuse with safety, healing, advocacy, and prevention. The Chief Operating Officer oversees HR, recruitment, facilities, insurance, risk management, and day-to-day operational infrastructure across multiple locations.

The role reports to the CEO and collaborates with the Executive Leadership Team to drive organizational efficiency.

Qualifications

• Bachelor’s degree in business administration, nonprofit management, or related field preferred; equivalent combination of education and significant relevant experience will be considered.
• Minimum of five (5) years of progressively responsible experience in operations, human resources, administration, facilities management, or related organizational leadership.
• Experience supervising staff and managing multiple operational functions simultaneously.
• Strong knowledge of Human Resources practices and employment-related compliance.
• Demonstrated experience with recruitment and talent acquisition.
• Experience managing vendors, contracts, facilities, insurance, or organizational risk strongly preferred.
• Experience in a nonprofit, human-services, healthcare, or other mission-driven environment preferred.
• Strong organizational and project-management skills with demonstrated ability to move complex projects to completion.

Responsibilities

• Lead agency-wide Human Resources operations and serve as the primary internal resource for HR-related matters.
• Develop and manage an intentional recruitment strategy to attract and retain qualified staff across all programs and locations.
• Ensure open positions are posted promptly and effectively through appropriate job boards, LinkedIn, professional networks, colleges and universities, and community partners.
• Build relationships with local colleges, universities and professional programs to develop internship and employment pipelines.
• Oversee hiring, onboarding, employee changes, and offboarding processes in coordination with supervisors and Finance.
• Maintain accurate and timely personnel records and ensure required documentation is completed.
• Oversee benefits administration and serve as the agency liaison with benefit providers and HR/payroll vendors.
• Support supervisors with employee relations, performance management, corrective action, and application of agency personnel policies.
• Monitor employment-law and HR compliance requirements and recommend updates to policies and procedures as needed.
• Coordinate workers’ compensation, unemployment claims, leave administration, and other employment-related matters.
• Help strengthen employee retention, organizational culture, communication, and staff engagement.
• Provide operational oversight of all HDNBC facilities, including Shelters, Outreach offices, the Resale Store, and other agency locations.
• Maintain systems for identifying, prioritizing, tracking, and completing facility repairs, maintenance, and other operational needs.
• Coordinate with landlords, property managers, vendors, contractors, and service providers to ensure facilities remain safe, functional, and appropriate for staff, clients, volunteers, and visitors.
• Oversee leases, facility agreements, service contracts, and other operational agreements in coordination with the CEO and CFO.
• Maintain an organized system for contracts, leases, renewals, and vendor agreements, including monitoring renewal and termination dates.
• Evaluate vendors and contracted services for cost, quality, responsiveness, and continued value to the organization; obtain competitive proposals when appropriate.
• Coordinate moves, renovations, space planning, furniture, equipment, security systems, and other facility projects.
• Develop preventive maintenance plans and assist leadership in identifying future facility and capital needs.
• Coordinate responses to facility emergencies, property damage, service disruptions, and other significant operational issues.
• Work with the CFO to ensure operational contracts and commitments are appropriately budgeted and financially sustainable.
• Identify opportunities to improve agency-wide operational systems, reduce unnecessary costs or duplication, and improve efficiency across locations.
• Work collaboratively with program leadership to ensure facilities and operational systems support program needs without assuming responsibility for programmatic oversight.
• Serve as the primary administrative point of contact for organizational insurance matters.
• Coordinate insurance renewals, claims, certificates of insurance, incident documentation, and communication with brokers and carriers.
• Maintain appropriate records of organizational insurance coverage.
• Work with leadership to identify operational risks and recommend strategies to reduce organizational exposure.
• Coordinate agency safety, emergency preparedness, and business-continuity planning.
• Ensure appropriate operational follow-up following accidents, property damage, workplace injuries, or other incidents.
• Oversee the administrative operations of agency office locations.
• Supervise front desk/office management functions at agency outreach locations.
• Develop consistent front-office procedures and standards across locations.
• Ensure reception areas, meeting spaces, supplies, mail, equipment, and other administrative functions operate efficiently.
• Identify opportunities to simplify agency processes and eliminate unnecessary duplication or inefficient systems.
• Oversee administrative vendors and agency-wide operational contracts in coordination with Finance.
• Support implementation of technology, equipment, and systems that improve agency operations.
• Serve as a strategic thought partner to the CEO on organizational operations, staffing, infrastructure, and growth.
• Participate as an active member of the Executive Leadership Team.
• Translate organizational priorities into practical operational plans and ensure projects move from discussion to completion.
• Lead or coordinate major cross-departmental operational projects.
• Identify operational gaps before they become organizational problems and recommend practical solutions.
• Develop systems, procedures, and accountability measures that support consistency across a multi-site organization.
• Provide the CEO with timely information regarding significant HR, facility, risk, or operational concerns.
• Support organizational growth and change while maintaining strong internal infrastructure.

Skills

Operations leadership

Recruitment & talent acquisition

Vendor & contracts management

HR compliance

Nonprofit management

Education

Bachelor’s degree in business administration or related field

Equivalent combination of education and experience

Job description

Hope’s Door New Beginning Center (HDNBC) is a nonprofit dedicated to helping victims of domestic abuse with safety, healing, advocacy, and prevention. The Chief Operating Officer oversees HR, recruitment, facilities, insurance, risk management, and day-to-day operational infrastructure across multiple locations.

The role reports to the CEO and collaborates with the Executive Leadership Team to drive organizational efficiency.