Impact COO (Hybrid) - Nonprofit Scale Leader

LeaderFit; Atlanta (GA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Group healthcare

403b retirement plan

Job summary

Hope Heals is seeking a Chief Operating Officer to serve as the organizational backbone that enables our mission to scale. The COO will be a gifted implementer who brings structure, clarity, capacity, and momentum to the vision and leadership of our founders, Katherine and Jay Wolf.

A core priority for the incoming COO is unifying systems and operations across all programs and content, creating the connective tissue that allows each to thrive without operating in silos.

Qualifications

• Proven experience in nonprofit operations leadership at an entrepreneurial, high-growth organization.
• Demonstrated success building and implementing organizational systems across programs.
• Experience managing and developing teams, including hourly or program staff.
• Track record of scaling programs or organizational functions.
• Strong financial acumen with budget development and oversight.
• Experience managing events or programs of significant complexity.
• Lived experience with disability, hardship, or faith-based community is a meaningful differentiator.

Responsibilities

• Oversee daily operations for Hope Heals, Mend, and the content arm to ensure efficiency and quality across all activities.
• Develop and implement accountability structures to ensure achievement of organizational goals and project completion.
• Own and drive the annual strategic planning cycle; translate vision into quarterly goals with a clear accountability structure.
• Determine allocation of people and systems for shared services across the organization.
• Evaluate existing systems and make recommendations for improvements; develop and implement standard processes for consistent usage across teams.
• Oversee the overall strategy and successful operations of Camp.
• Develop and oversee talent acquisition processes for Hope Heals and Mend.
• Build and implement a robust onboarding process for all new team members.
• Develop and oversee the Cycle of Success: annual and quarterly goal-setting and performance evaluations.
• Create and maintain an Employee Handbook that reflects organizational culture, values, and voice.
• Develop and implement healthy processes for conflict resolution and team mediation.
• Hold regular check-ins with team members to support progress on quarterly goals and strategic initiatives.
• Schedule team-building events to foster relationships and engagement.
• Champion the integration of organizational strategic initiatives into everyday work - maintaining a live tracker, facilitating regular check-ins, and consistently connecting decisions to shared priorities.
• Partner with the co-CEOs to clarify and solidify Mend's bottom-line goals and develop a scalable playbook (inclusive workspace, apprenticeship model, and/or hospitality concept).
• Audit existing systems and programs for mission alignment and provide objective, data-informed recommendations.
• Financial management is led by a fractional CFO. The COO partners closely with the CFO to ensure strong financial operations, including:
• Providing input into annual budgets for Hope Heals and Mend
• Monitoring monthly finance reports to ensure budget adherence and support reallocation of resources as ministry needs evolve
• Ensuring implementation of financial processes to direct designated funds to appropriate budgets.

Skills

Nonprofit operations leadership

Organizational systems design

Team management

Strategic planning

Financial management

Program scaling

Events/program management

Disability/faith experience

Job description

Hope Heals is seeking a Chief Operating Officer to serve as the organizational backbone that enables our mission to scale. The COO will be a gifted implementer who brings structure, clarity, capacity, and momentum to the vision and leadership of our founders, Katherine and Jay Wolf.

A core priority for the incoming COO is unifying systems and operations across all programs and content, creating the connective tissue that allows each to thrive without operating in silos.