Hybrid NOC Engineer - Automation & Incident Response

Intelice Solutions; Frederick (MD); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Intelice Solutions in Frederick, MD and Tysons Corner, VA is seeking a Network Operations Center (NOC) Engineer for an in-person/hybrid role. Work three days in the office and two days from home, with company policy guiding 3 in-office days per week.

The NOC Engineer will monitor, maintain, automate, and optimize client infrastructure while supporting incident response, service reliability, cybersecurity initiatives, and operational excellence.

Qualifications

• 2+ years of experience supporting network, infrastructure, or managed IT environments.
• Strong understanding of TCP/IP networking, routing, switching, DNS, DHCP, VPN technologies, and wireless networking.
• Experience troubleshooting Windows operating systems, Windows Server environments, and Microsoft 365 services.
• Familiarity with remote monitoring and management (RMM) platforms, ticketing systems, and documentation tools.
• Strong analytical, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced, client-facing environment.
• Excellent written and verbal communication skills.
• Ability to participate in scheduled on-call rotations as required.

Responsibilities

• Proactively monitor client environments, including networks, servers, cloud services, endpoints, applications, and security platforms.
• Identify, investigate, and remediate performance, availability, and capacity issues before they impact clients.
• Validate the health and functionality of backup systems, business continuity solutions, and disaster recovery processes.
• Review and respond to alerts generated by monitoring and management platforms while minimizing alert fatigue through proper tuning and automation.
• Investigate and resolve incidents within established SLAs.
• Participate in incident triage, root cause analysis, escalation management, and service restoration efforts.
• Coordinate with internal technical teams, vendors, and client stakeholders during critical incidents.
• Document corrective actions and contribute to post-incident reviews to improve overall service stability.
• Support and maintain networking technologies including firewalls, switches, wireless infrastructure, VPNs, SD-WAN, and network security controls.
• Administer Microsoft 365, Azure, Windows Server environments, Active Directory, DNS, DHCP, virtualization platforms, and cloud-based services.
• Assist with deployment, configuration, patching, and lifecycle management of infrastructure components.
• Perform routine maintenance, firmware upgrades, and security updates across managed environments.
• Utilize automation and scripting tools to improve operational efficiency and reduce repetitive tasks.
• Assist with the development and enhancement of monitoring standards, alerting frameworks, and operational procedures.
• Identify opportunities to improve system reliability, scalability, security, and overall client experience.
• Support platform integrations and automation initiatives using tools such as ConnectWise Automate, Liongard, ImmyBot, PowerShell, and other MSP technologies.
• Monitor security-related alerts and collaborate with cybersecurity teams to investigate and remediate threats.
• Assist with vulnerability management, patch management, endpoint protection, and security best practices.
• Support compliance initiatives and security frameworks where applicable.
• Ensure secure operational practices are followed when managing client systems and data.
• Maintain detailed documentation of client environments, configurations, incidents, and resolution procedures.
• Create and update knowledge base articles, standard operating procedures, and technical runbooks.
• Document troubleshooting findings, resolution steps, and recommendations within the ticketing system.
• Communicate professionally and effectively with clients regarding incidents, maintenance activities, and service-related updates.
• Partner with Service Desk, Projects, Engineering, and Security teams to deliver seamless client support.
• Participate in operational meetings, technical reviews, and continuous improvement initiatives.
• Contribute to a positive, collaborative, and accountability-driven team culture.
• Maintain current knowledge of emerging technologies, cybersecurity trends, cloud platforms, and MSP best practices.
• Pursue relevant certifications and participate in technical training and development programs.
• Share knowledge with teammates and contribute to team growth through mentoring and collaboration.

Skills

TCP/IP networking

Windows Server

RMM platforms

Incident response

Automation scripting

Customer service

Tools

ConnectWise Automate

ConnectWise Manage

ScreenConnect

Liongard

ImmyBot

PowerShell

Azure

Intune

VMware

Hyper-V

Meraki

Fortinet

SonicWall

Aruba

Job description

Intelice Solutions in Frederick, MD and Tysons Corner, VA is seeking a Network Operations Center (NOC) Engineer for an in-person/hybrid role. Work three days in the office and two days from home, with company policy guiding 3 in-office days per week.

The NOC Engineer will monitor, maintain, automate, and optimize client infrastructure while supporting incident response, service reliability, cybersecurity initiatives, and operational excellence.