Hybrid Multichannel Customer Service Advisor

Hastings Direct; United States; Híbrido; USD 35.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

25 days holiday

Pension match

Life insurance

Onsite restaurant

Brand-new laptop

Descripción de la vacante

Hastings Direct is seeking a Customer Service representative to support customers by phone and digital chat. You will be part of a team that assists customers across channels, delivering a market-leading experience while learning Hastings processes.

You will undergo a 12-week training programme, with a starting salary of £26,230 rising to £26,550 after training and potential progression up to £29,500 based on performance and development.

Formación

• Customer service mindset with focus on outcomes
• Strong verbal and written communication skills
• Ability to handle multiple channels (phone and chat)

Responsabilidades

• Handle customer inquiries via phone and digital chat
• Provide accurate information and help customers resolve issues
• Work across channels to deliver a consistent, high-quality experience

Descripción del empleo

Hastings Direct is seeking a Customer Service representative to support customers by phone and digital chat. You will be part of a team that assists customers across channels, delivering a market-leading experience while learning Hastings processes.

You will undergo a 12-week training programme, with a starting salary of £26,230 rising to £26,550 after training and potential progression up to £29,500 based on performance and development.