Customer Support Advisor

Sysco GB; United States; Remote; USD 33,000 - 41,000; Full time

Job summary

Sysco GB is hiring a permanent, full-time customer service advisor for a remote, home-based role within a UK contact centre supporting commercial operations in the food and beverage industry. You will handle inbound enquiries, resolve issues, and maintain a positive customer experience during standard daytime hours.

The role requires clear communication, comfort with digital tools, and the ability to learn new systems quickly.

Qualifications

• Previous customer service experience, ideally within a contact centre or similar environment.
• Clear, confident communication skills across both written and verbal channels.
• Comfort working with digital tools and the ability to learn new systems quickly.
• Self-motivation and discipline to thrive in a fully remote setting.
• Strong problem-solving skills and attention to detail.
• Availability to work daytime hours based on a UK shift pattern.

Responsibilities

• Respond to incoming customer enquiries through phone, email, or chat channels in a professional and timely manner.
• Process customer orders, address concerns, and provide accurate product or service information.
• Document interactions and outcomes within internal systems to support service continuity.
• Build rapport with customers to encourage loyalty and repeat engagement.
• Escalate complex or unresolved issues to the appropriate team members.
• Contribute to team performance goals and continuous service improvement.

Skills

Customer service experience

Communication skills

Job description

Role overview

This is a permanent, full-time customer-facing position within a UK contact centre supporting commercial operations in the food and beverage industry. The advisor role focuses on handling inbound customer enquiries, providing timely resolutions, and contributing to a positive customer experience during standard daytime hours, with the flexibility of remote working from home.

Responsibilities

• Respond to incoming customer enquiries through phone, email, or chat channels in a professional and timely manner
• Process customer orders, address concerns, and provide accurate product or service information
• Document interactions and outcomes within internal systems to support service continuity
• Build rapport with customers to encourage loyalty and repeat engagement
• Escalate complex or unresolved issues to the appropriate team members
• Contribute to team performance goals and continuous service improvement

Requirements

• Previous customer service experience, ideally within a contact centre or similar environment
• Clear, confident communication skills across both written and verbal channels
• Comfort working with digital tools and the ability to learn new systems quickly
• Self-motivation and discipline to thrive in a fully remote setting
• Strong problem-solving skills and attention to detail
• Availability to work daytime hours based on a UK shift pattern

Benefits and work setup

• Permanent, full-time contract at 37.5 hours per week
• Fully remote position based in the United Kingdom
• Advertised salary of £28,110
• Standard daytime working hours