Senior MSP Systems Engineer - Cloud & Support

Impact Networking, LLC; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Up to 20 days of PTO

Comprehensive Health, Disability Life, Dental and Vision Plans

401(K) & retirement plans

Continued education reimbursement

Job summary

A leading managed services provider in Houston is looking for a Systems Engineer to deliver world-class customer support and technical expertise. The role involves managing server and workstation incidents, working with clients on technical issues, and maintaining system configurations. Candidates should have at least 3 years of experience in a production support role, strong troubleshooting skills, and knowledge of cloud platforms like Microsoft Azure. Benefits include health plans, paid leave, and a competitive salary package.

Qualifications

• Minimum of 3 years of industry experience in a production support role.
• Solid operational support experience and technical troubleshooting skills.
• Demonstrated experience with ITIL and Service Management is a plus.

Responsibilities

• Provide world‑class customer support and technical expertise for clients.
• Handle server, workstation, and application incidents, change orders, and service requests.
• Maintain technical expertise and required industry certifications.

Skills

Technical troubleshooting skills

Strong communication skills

Customer service focus

Time-management skills

Education

Bachelor’s degree in business management, Computer Science, or equivalent work experience

Tools

Microsoft Azure

Datto

N‑Able RMM

HaloPSA Platform

Windows Server

VMware

Active Directory

Job description

A leading managed services provider in Houston is looking for a Systems Engineer to deliver world-class customer support and technical expertise. The role involves managing server and workstation incidents, working with clients on technical issues, and maintaining system configurations. Candidates should have at least 3 years of experience in a production support role, strong troubleshooting skills, and knowledge of cloud platforms like Microsoft Azure. Benefits include health plans, paid leave, and a competitive salary package.