Hybrid Mobile Endpoint Infrastructure Analyst

M&T Bank; Buffalo (NY); Hybrid; USD 75,000 - 124,000; Full time

Job summary

M&T Bank in Buffalo, NY seeks a Senior IT Infrastructure Specialist to manage complex installations, configuration, operation, and maintenance of systems hardware and software. You will resolve escalations, develop dashboards, and document procedures while adhering to risk and regulatory standards.

Role requires strong communication, customer focus, and ability to lead in cross-functional projects. Travel to other M&T locations may be required; a Bachelor’s in a tech field is preferred with

Qualifications

• Minimum of 6 years’ higher education and/or work experience.
• Detail-oriented
• Strong written and verbal communication skills
• Prior experience communicating technical information within a team and to immediate manager
• Strong customer focus, including the ability to manage customer needs and multiple work priorities

Responsibilities

• Respond to and resolve help desk escalations based on the outcome of previous incidents.
• Create trending information on system issues to support efforts to address issues identified through analysis, including dashboards and executive briefings.
• Create and document procedures for work order and request-based tasks.
• Respond to and resolve identified technical incidents requiring advanced problem-solving; analyze and isolate issues.
• Use advanced diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following SOPs, such as patching, health checks, OS updates, validating changes, and maintaining standards.
• Schedule maintenance changes to reduce operational risk.
• Participate in project work in cross-functional teams; lead the technical team within a project.
• Provide coaching to less experienced staff on processes and technologies.
• Complete evening responsibilities as scheduled.
• Initiate, create, and document procedures for maintenance tasks and other needs.
• Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
• Understand and adhere to risk and regulatory standards, policies, and controls.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain internal control standards and respond to audit findings.
• Travel to various M&T office locations as required for technical infrastructure support.
• Complete other related duties as assigned.

Skills

Communication

Problem solving

Attention to detail

Customer focus

Technical reading

Team collaboration

Education

Bachelor’s degree in a technology-related field

7+ years experience

Tools

Microsoft Intune

ServiceNow

Mobile Device Management

Jira

Power Automate

Power BI

Copilot/Copilot Studio

Copilot Agents

Telecom management

Job description

M&T Bank in Buffalo, NY seeks a Senior IT Infrastructure Specialist to manage complex installations, configuration, operation, and maintenance of systems hardware and software. You will resolve escalations, develop dashboards, and document procedures while adhering to risk and regulatory standards.

Role requires strong communication, customer focus, and ability to lead in cross-functional projects. Travel to other M&T locations may be required; a Bachelor’s in a tech field is preferred with