Infrastructure Analyst - Mobile Endpoint Operations

M&T Bank; Buffalo (NY); Hybrid; USD 75.000 - 124.000; Vollzeit

Zusammenfassung

M&T Bank in Buffalo, NY seeks a Senior IT Infrastructure Specialist to manage complex installations, configuration, operation, and maintenance of systems hardware and software. You will resolve escalations, develop dashboards, and document procedures while adhering to risk and regulatory standards.

Role requires strong communication, customer focus, and ability to lead in cross-functional projects. Travel to other M&T locations may be required; a Bachelor’s in a tech field is preferred with

Qualifikationen

• Minimum of 6 years’ higher education and/or work experience.
• Detail-oriented
• Strong written and verbal communication skills
• Prior experience communicating technical information within a team and to immediate manager
• Strong customer focus, including the ability to manage customer needs and multiple work priorities

Aufgaben

• Respond to and resolve help desk escalations based on the outcome of previous incidents.
• Create trending information on system issues to support efforts to address issues identified through analysis, including dashboards and executive briefings.
• Create and document procedures for work order and request-based tasks.
• Respond to and resolve identified technical incidents requiring advanced problem-solving; analyze and isolate issues.
• Use advanced diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following SOPs, such as patching, health checks, OS updates, validating changes, and maintaining standards.
• Schedule maintenance changes to reduce operational risk.
• Participate in project work in cross-functional teams; lead the technical team within a project.
• Provide coaching to less experienced staff on processes and technologies.
• Complete evening responsibilities as scheduled.
• Initiate, create, and document procedures for maintenance tasks and other needs.
• Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
• Understand and adhere to risk and regulatory standards, policies, and controls.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain internal control standards and respond to audit findings.
• Travel to various M&T office locations as required for technical infrastructure support.
• Complete other related duties as assigned.

Kenntnisse

Communication

Problem solving

Attention to detail

Customer focus

Technical reading

Team collaboration

Ausbildung

Bachelor’s degree in a technology-related field

7+ years experience

Tools

Microsoft Intune

ServiceNow

Mobile Device Management

Jira

Power Automate

Power BI

Copilot/Copilot Studio

Copilot Agents

Telecom management

Jobbeschreibung

This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week

Overview

Completes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.

Primary Responsibilities

• Respond to and resolve help desk escalations based on the outcome of previous incidents.
• Create trending information on system issues to support efforts to address issues identified through analysis, including dashboards and executive briefings.
• Create and document procedures for work order and request-based tasks.
• Respond to and resolve identified technical incidents requiring advanced problem-solving; analyze and isolate issues.
• Use advanced diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes, and maintaining operational and configuration standards. Research options when anomalies occur; identify recommendations to address them and review with engineering and senior staff.
• Schedule maintenance changes to reduce operational risk.
• Participate in project work in cross-functional teams; lead the technical team within a project and provide input to design efforts.
• Provide coaching to less experienced staff on processes and technologies.
• Complete evening responsibilities as scheduled.
• Initiate, create, and document procedures for maintenance tasks and other needs to serve as a reference source.
• Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards and procedures, including timely implementation of internal and external audit points together with any issues raised by external regulators, as applicable.
• Travel to various M&T office locations as required for technical infrastructure support.
• Complete other related duties as assigned.

Education and Experience Required

• Minimum of 6 years’ higher education and/or work experience
• Prior experience reading and digesting technical information
• Detail-oriented
• Strong written and verbal communication skills
• Prior experience communicating technical information within a team and to immediate manager
• Strong customer focus, including the ability to manage customer needs and multiple work priorities

Education and Experience Preferred

• Bachelor’s degree in a technology-related field
• Minimum of 7 years’ higher education and/or work experience
• Microsoft Intune, ServiceNow, Mobile Device Management, Jira, telecom management
• Automation (Microsoft Flow, Power Automate, Power BI, Copilot/Copilot Studio or Copilot Agents)
• Mobile app troubleshooting
• Project leadership/management experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.