Hybrid MIS Support Analyst – IT & End-User Support

HealthStream; Nashville (TN); On-site; USD 56,000 - 59,000; Full time

Benefits offered by this job

Paid Time Off

401k and Roth

Flexible Spending Account

Health Insurance

Fitness Reimbursement

Job summary

HealthStream in Nashville, TN is seeking an MIS Support Analyst to provide technical support for hardware, software, account access, device setup, and troubleshooting. You will be the primary point of contact for end-user issues, delivering excellent customer service in a fast-paced environment.

This on-site role requires 2-3 days per week in the Nashville office. You will help onboard/offboard employees, ensure security compliance, and contribute to knowledge base updates while collaborating

Qualifications

• 3+ years of IT support in a business or enterprise environment.
• Experience with Windows 10/11, Microsoft 365, Active Directory, and end-user device management.
• Familiarity with endpoint management tools (Intune, JAMF) and ticketing systems.

Responsibilities

• Provide technical support to HealthStream employees and contractors for hardware, software, accounts, devices, and connectivity.
• Coordinate onboarding and offboarding, provisioning user accounts, and ensuring secure access.
• Troubleshoot hardware, software, OS, and network issues with clear communication and SLA adherence.
• Develop and maintain knowledge articles and documentation; track metrics to improve service delivery.
• Collaborate with MIS team to share knowledge and provide cross-training.

Skills

End-user support

Microsoft 365

Active Directory

Windows 10/11

Intune

JAMF

Networking basics

Education

Associate's or Bachelor's degree in CS/IS/Engineering

Tools

Microsoft Intune

JAMF

Microsoft 365

Job description

HealthStream in Nashville, TN is seeking an MIS Support Analyst to provide technical support for hardware, software, account access, device setup, and troubleshooting. You will be the primary point of contact for end-user issues, delivering excellent customer service in a fast-paced environment.

This on-site role requires 2-3 days per week in the Nashville office. You will help onboard/offboard employees, ensure security compliance, and contribute to knowledge base updates while collaborating