Hybrid IT Systems Analyst – MSP Network Support

Vitality Living Support Office; Brentwood (TN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Vitality Living Support Office in Brentwood, TN is seeking a Systems Analyst to deliver advanced IT support and ensure client systems operate smoothly.

The role requires strong troubleshooting, on-site and remote collaboration, and a commitment to staying current with technologies, security, and MSP best practices. Hybrid work arrangement and competitive benefits accompany the position.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field.
• CompTIA A+, Network+, or MCP certification.
• Experience in a similar technical support role, preferably with an MSP.
• Strong working knowledge of Windows and Linux operating systems, hardware, networking and virtualization.
• Exceptional troubleshooting, problem solving, communication and customer service skills.
• Must be available to participate in an on-call rotation for after hours (night and weekend) client support.
• Must have reliable transportation and insurable driving record.

Responsibilities

• Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations and system integration.
• Diagnose and resolve escalated IT issues, applying analytical problem-solving skills to identify root causes and implement solutions.
• Maintain clear and effective communication with clients, explain technical concepts in non-technical language and provide regular updates on issue resolution progress.
• Keep comprehensive records of technical issues, resolutions, and configurations to facilitate future troubleshooting and reporting.
• Assist in the maintenance and monitoring of client systems, ensuring they operate smoothly.
• Collaborate with other team members to elevate and delegate tasks and foster a cooperative work environment.
• Stay up-to-date on industry best practices and emerging technologies in order to provide cutting-edge solutions and recommendations to clients.
• Provide onsite local client support as needed.
• Other related duties as assigned.

Skills

Technical support

Troubleshooting

Client communication

Documentation

System maintenance

Collaboration

Technical expertise

On-call rotation

Education

Bachelor’s degree in Computer Science, Information Technology or related field

CompTIA A+ certification

Network+ certification

Microsoft Certified Professional (MCP)

Tools

Windows

Linux

Networking

Virtualization

Job description

Vitality Living Support Office in Brentwood, TN is seeking a Systems Analyst to deliver advanced IT support and ensure client systems operate smoothly.

The role requires strong troubleshooting, on-site and remote collaboration, and a commitment to staying current with technologies, security, and MSP best practices. Hybrid work arrangement and competitive benefits accompany the position.