MIS Support Analyst

HealthStream; Nashville (TN); On-site; USD 56,000 - 59,000; Full time

Benefits offered by this job

Paid Time Off

401k and Roth

Flexible Spending Account

Health Insurance

Fitness Reimbursement

Job summary

HealthStream in Nashville, TN is seeking an MIS Support Analyst to provide technical support for hardware, software, account access, device setup, and troubleshooting. You will be the primary point of contact for end-user issues, delivering excellent customer service in a fast-paced environment.

This on-site role requires 2-3 days per week in the Nashville office. You will help onboard/offboard employees, ensure security compliance, and contribute to knowledge base updates while collaborating

Qualifications

• 3+ years of IT support in a business or enterprise environment.
• Experience with Windows 10/11, Microsoft 365, Active Directory, and end-user device management.
• Familiarity with endpoint management tools (Intune, JAMF) and ticketing systems.

Responsibilities

• Provide technical support to HealthStream employees and contractors for hardware, software, accounts, devices, and connectivity.
• Coordinate onboarding and offboarding, provisioning user accounts, and ensuring secure access.
• Troubleshoot hardware, software, OS, and network issues with clear communication and SLA adherence.
• Develop and maintain knowledge articles and documentation; track metrics to improve service delivery.
• Collaborate with MIS team to share knowledge and provide cross-training.

Skills

End-user support

Microsoft 365

Active Directory

Windows 10/11

Intune

JAMF

Networking basics

Education

Associate's or Bachelor's degree in CS/IS/Engineering

Tools

Microsoft Intune

JAMF

Microsoft 365

Job description

Company OverviewHealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.Why Join UsAt HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.We’re proud of our values-forward culture that offers our people:Mission-oriented workDiverse and inclusive cultureCompetitive Compensation & BonusesComprehensive Insurance PlansMental and Physical Health SupportWork-from-home flexibilityFitness Center ReimbursementsStreaming Good time off for volunteeringWellness workshopsBuddy Program for new HealthStreamersCollaborative work environmentCareer growth opportunitiesContinuous learning opportunitiesInspiring workspaces to collaborate and connect with other HealthStreamersFree employee parking at our Resource Centers in Nashville and San DiegoAt HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.Position InformationPosition OverviewThe Management Information System (MIS) Support Analyst provides technical support to HealthStream employees and contractors. This role serves as a primary point of contact for hardware, software, account access, device setup, and troubleshooting needs. The IT Support Specialist works to resolve technical issues efficiently while delivering excellent customer service and supporting the HealthStream's technology environment. This role is required to be on site in the Nashville, TN office 2-3 days a week.Key ResponsibilitiesYou will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.Interface with employees and contractors to provide technical support while delivering a high level of customer service and ensuring a positive end-user experience.Coordinate onboarding, offboarding, and employee transitions by provisioning user accounts, granting appropriate access, configuring and deploying hardware, and ensuring compliance with security and access management procedures.Diagnose, troubleshoot, and resolve hardware, software, operating system, application, and connectivity issues while communicating effectively with users and meeting established service expectations.Develop and maintain knowledge articles and documentation while tracking key metrics to identify trends, improve processes, and enhance service delivery.Research and evaluate new technologies, tools, and support practices to identify opportunities for improving existing services.Collaborate with MIS team members to share knowledge, support cross-training efforts, and provide backup coverage.This role is required to participate in the on-call schedule of 7 days, which rotates on a monthly or bi-monthly basis. This is subject to change based on business need.You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.RequirementsMinimum of three (3) years of experience providing IT support in a business or enterprise environment.Associate's or Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field preferred but not required.CompTIA A+ Certification preferred but not required.Experience supporting Microsoft Windows, Microsoft 365, and end-user devices preferred.Experience with endpoint management, account administration, and ticketing systems preferred.QualificationsStrong experience providing end-user technical support in a business or enterprise environment.Proficiency with Microsoft technologies, including Windows 10/11, Microsoft 365, Active Directory, and user account/profile management.Knowledge of PC hardware, peripherals, and basic networking concepts and troubleshooting.Experience deploying and supporting desktops and laptops using tools such as Microsoft Intune and JAMF.Experience supporting business applications in a Windows-based environment.Strong troubleshooting, analytical, and problem-solving skills with the ability to resolve technical issues efficiently.Excellent customer service, communication, and interpersonal skills.Customer Service orientedSupports the mission and goals of the company.Demonstrates integrity and strong ethical standards.Committed to quality and its continuous improvement.Solves problems proactively.Committed to learning better and more efficient ways to accomplish tasks.Self-management and ownership of work assignedCompensationThe salary range for this position is $55,727 - $58,728. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.BenefitsHealthStream offers a comprehensive benefits package to eligible employees, including:Medical, Dental and Vision insurancePaid Time OffParental Leave401k and RothFlexible Spending AccountHealth Savings AccountLife InsuranceShort- and Long-Term DisabilityMedical Bridge InsuranceCritical Illness InsuranceAccident InsuranceIdentity ProtectionLegal ProtectionPet InsuranceEmployee Assistance ProgramFitness ReimbursementAre you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.Req #48086