Hybrid Meter Support Specialist - Client-Facing

Conservice; Logan (AL); Hybride; USD 22 000 - 31 000; Plein temps

Résumé du poste

Conservice is seeking a Meter Specialist to join the Meters department. This hybrid role supports Billing & Account Management by handling customer inquiries, invoices, WO status, and submetering questions, using Zendesk and NetSuite for tracking and documentation.

You will triage tickets, provide quick explanations, troubleshoot issues like consumption anomalies and DC/Repeater problems, and prepare self-help docs. Collaboration across teams is essential to resolve issues within four hours.

Qualifications

• Experience handling client inquiries via support tickets.
• Experience with CRM systems.
• Strong prioritization and multitasking skills.
• Ability to analyze issues and make independent decisions.
• Interest in developing technical and account skills.

Responsabilités

• Receive and triage Zendesk tickets FIFO.
• Explain causes and effects to clients.
• Answer invoicing and WO status inquiries in NetSuite.
• Provide DIY install support and docs.
• Troubleshoot consumption and DC/Repeater issues.
• Provide feedback to improve knowledge docs.
• Escalate trends to product and tech teams.
• Follow up with other teams to ensure solutions.
• Organize and prioritize workload.
• Resolve or delegate client issues within 4 hours.
• Other duties as assigned.

Connaissances

Prioritization

Analytical thinking

Decision making

Career development

Staying positive under pressure

Outils

Zendesk

NetSuite

Description du poste

Conservice is seeking a Meter Specialist to join the Meters department. This hybrid role supports Billing & Account Management by handling customer inquiries, invoices, WO status, and submetering questions, using Zendesk and NetSuite for tracking and documentation.

You will triage tickets, provide quick explanations, troubleshoot issues like consumption anomalies and DC/Repeater problems, and prepare self-help docs. Collaboration across teams is essential to resolve issues within four hours.