Meters Specialist

Conservice; Logan (AL); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Conservice is seeking a Meter Specialist to join the Meters department. This hybrid role supports Billing & Account Management by handling customer inquiries, invoices, WO status, and submetering questions, using Zendesk and NetSuite for tracking and documentation.

You will triage tickets, provide quick explanations, troubleshoot issues like consumption anomalies and DC/Repeater problems, and prepare self-help docs. Collaboration across teams is essential to resolve issues within four hours.

Qualifications

• Experience handling client inquiries via support tickets.
• Experience with CRM systems.
• Strong prioritization and multitasking skills.
• Ability to analyze issues and make independent decisions.
• Interest in developing technical and account skills.

Responsibilities

• Receive and triage Zendesk tickets FIFO.
• Explain causes and effects to clients.
• Answer invoicing and WO status inquiries in NetSuite.
• Provide DIY install support and docs.
• Troubleshoot consumption and DC/Repeater issues.
• Provide feedback to improve knowledge docs.
• Escalate trends to product and tech teams.
• Follow up with other teams to ensure solutions.
• Organize and prioritize workload.
• Resolve or delegate client issues within 4 hours.
• Other duties as assigned.

Skills

Prioritization

Analytical thinking

Decision making

Career development

Staying positive under pressure

Tools

Zendesk

NetSuite

Job description

Meter Specialist

Department: Meters

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Wage: $19.40

Overview

Meter Specialists act as the frontline support function of the Billing & Account Management teams as well as client corporate or regional contacts. Meter Specialists work to resolve low-level concerns as they relate to submetering and the Meters department. These issues include, but are not limited to, questions surrounding Invoice , WO, Scheduling and Estimate questions, along with some basic product troubleshooting steps.

Responsibilities

• Accept ZenDesk tickets in a First-in-First-out method (FIFO)
• Offer cause and effect explanations to clients for concerns that they have
• Answer any Invoicing questions or WO status questions from NetSuite
• Provide Self-help documentation for Properties to troubleshoot their own issues
• Troubleshoot high/low consumption issues
• Troubleshoot DC/Repeater issues
• Provide DIY install support and documentation
• Provide feedback on knowledge documents to improve clarity and speed resolution
• Provide feedback on repeating trends that could be automated or escalated to product and technology teams
• Following up with Conservice team members to ensure that solutions are found
• Organizing workload by filtering previously accepted tickets based on priority
• Organize and track information to effectively prioritize work
• Resolve or delegate client issues to relevant teams within 4 hours
• Follow-up with other teams to ensure that solutions are being found
• Other duties as assigned by leadership

Qualifications

Qualifications

• Ability to prioritize important and urgent work to meet deadlines
• Able to solve a range of repeating issues
• Able to independently analyze and reason to make unaided decisions
• Desire to develop technical and or Account skills for progression
• Talent to stay positive and productive under pressure

Education & Experience

• Client facing role
• Exposure to CRM technology solutions