Meters Specialist

Conservice; Logan (UT); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Conservice is seeking a Meter Specialist to join the Meters department in a hybrid role (in office Tue–Thu). The position pays $19.40 per hour and focuses on frontline support for billing and account management, resolving inquiries related to submetering, invoicing, work orders, scheduling, and basic product troubleshooting.

Responsibilities include handling Zendesk tickets, providing explanations to clients, and maintaining self-help docs for properties.

Qualifications

• Ability to prioritize important and urgent work to meet deadlines.
• Able to solve a range of repeating issues.
• Able to independently analyze and reason to make unaided decisions.
• Desire to develop technical and/or account skills for progression.
• Talent to stay positive and productive under pressure.

Responsibilities

• Accept ZenDesk tickets in FIFO order and resolve client inquiries.
• Explain cause-and-effect to clients for concerns and questions.
• Answer invoicing or work order status questions from NetSuite.
• Provide self-help documentation for properties to troubleshoot issues.
• Troubleshoot high/low consumption and DC/repeater issues.
• Offer DIY install support and documentation to clients.
• Give feedback to improve knowledge documents for faster resolutions.
• Identify trends that could be automated or escalated to product/tech teams.
• Coordinate with Conservice teams to ensure solutions are found within four hours.
• Organize workload and prioritize tasks based on urgency and priority.

Skills

Prioritization

Issue resolution

Analytical thinking

Career progression

Resilience under pressure

Tools

CRM systems

Job description

Job Description

Meter Specialist

Department: Meters

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Wage: $19.40

Overview

Meter Specialists act as the frontline support function of the Billing & Account Management teamsas well as client corporate or regional contacts. Meter Specialists work to resolve low-level concerns as they relate to submetering and the Meters department. These issues include, but are not limited to, questions surrounding Invoice , WO, Scheduling and Estimate questions, along with some basic product troubleshooting steps.

Responsibilities

• Accept ZenDesk tickets in a First-in-First-out method (FIFO)
• Offer cause and effect explanations to clients for concerns that they have
• Answer any Invoicing questions or WO status questions from NetSuite
• Provide Self-help documentation for Properties to troubleshoot their own issues
• Troubleshoot high/low consumption issues
• Troubleshoot DC/Repeater issues
• Provide DIY install support and documentation
• Provide feedback on knowledge documents to improve clarity and speed resolution
• Provide feedback on repeating trends that could be automated or escalated to product and technology teams
• Following up with Conservice team members to ensure that solutions are found
• Organizing workload by filtering previously accepted tickets based on priority
• Organize and track information to effectively prioritize work
• Resolve or delegate client issues to relevant teams within 4 hours
• Follow-up with other teams to ensure that solutions are being found
• Other duties as assigned by leadership

Requirements

Qualifications

• Ability to prioritize important and urgent work to meet deadlines
• Able to solve a range of repeating issues
• Able to independently analyze and reason to make unaided decisions
• Desire to develop technical and or Account skills for progression
• Talent to stay positive and productive under pressure

Education & Experience

• Client facing role
• Exposure to CRM technology solutions

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.