Hybrid Member Services & Stakeholder Support Specialist

Beacon Hill Staffing Group, LLC; Washington (District of Columbia); Hybrid; USD 51,000 - 54,000; Full time

Benefits offered by this job

Hybrid schedule

Metro accessible

Job summary

Beacon Hill Staffing Group, LLC is seeking a customer service professional to serve as a primary contact for stakeholders via phone, email, and CRM systems. You will handle high-volume inquiries, resolve issues, and maintain accurate customer records, while supporting certification processes and handling administrative tasks.

Ideal candidates have 2+ years of experience, strong communication skills, and attention to detail.

Qualifications

• High school diploma required; Bachelor's degree strongly preferred.
• 2+ years of customer service experience.
• Strong communication, customer service, and active listening skills.
• Excellent problem-solving abilities and attention to detail.

Responsibilities

• Serve as a primary point of contact for stakeholders via phone, email, and CRM systems.
• Handle high-volume inquiries, resolve issues, and maintain accurate customer records.
• Support certification-related processes, including application processing and administrative tasks.
• Research and resolve customer concerns, escalating complex issues when necessary.
• Provide reception support and collaborate across departments; manage escalations.

Skills

Communication skills

Customer service

Active listening

Problem solving

Attention to detail

Written communication

CRM experience

MS Office

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Beacon Hill Staffing Group, LLC is seeking a customer service professional to serve as a primary contact for stakeholders via phone, email, and CRM systems. You will handle high-volume inquiries, resolve issues, and maintain accurate customer records, while supporting certification processes and handling administrative tasks.

Ideal candidates have 2+ years of experience, strong communication skills, and attention to detail.