Nonprofit Client Success Associate

Beacon Hill Staffing Group, LLC; Conshohocken (Montgomery County); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Leave programs

Job summary

Beacon Hill Staffing Group, LLC is seeking a seasoned Customer Support Specialist for a contract-to-hire role serving nonprofit clients nationwide. You will provide exceptional phone and email support, manage issues through resolution, and ensure timely follow-up and clear communication.

The position requires 3+ years in customer service, browser-based CRM experience, and proficiency with Google Workspace and Slack.

Qualifications

• 3+ years of customer service, call center, or contact center experience preferred.
• Experience working within browser-based CRM systems required.
• Proficient with Google Suite and communication platforms such as Slack or similar tools.
• Experience with HubSpot is a major plus.
• Comfortable learning and working alongside AI-driven tools and workflows.

Responsibilities

• Provide exceptional customer support via phone and email to nonprofit clients nationwide
• Manage customer issues through resolution, ensuring timely follow-up and communication
• Support clients with post-formation compliance-related services, including reporting and registered agent support
• Maintain accurate customer account information within internal systems and CRM platforms
• Navigate browser-based systems and internal tools to document interactions and track case progress
• Collaborate with internal teams to ensure client issues are resolved efficiently

Skills

Customer service

Browser-based CRM

AI-assisted workflows

Team collaboration

Tools

HubSpot

Google Workspace

Slack

Job description

Beacon Hill Staffing Group, LLC is seeking a seasoned Customer Support Specialist for a contract-to-hire role serving nonprofit clients nationwide. You will provide exceptional phone and email support, manage issues through resolution, and ensure timely follow-up and clear communication.

The position requires 3+ years in customer service, browser-based CRM experience, and proficiency with Google Workspace and Slack.