Member Services Representative - $23-$25/hr - DC

Beacon Hill Staffing Group, LLC; Washington (District of Columbia); Hybrid; USD 51,000 - 54,000; Full time

Benefits offered by this job

Hybrid schedule

Metro accessible

Job summary

Beacon Hill Staffing Group, LLC is seeking a customer service professional to serve as a primary contact for stakeholders via phone, email, and CRM systems. You will handle high-volume inquiries, resolve issues, and maintain accurate customer records, while supporting certification processes and handling administrative tasks.

Ideal candidates have 2+ years of experience, strong communication skills, and attention to detail.

Qualifications

• High school diploma required; Bachelor's degree strongly preferred.
• 2+ years of customer service experience.
• Strong communication, customer service, and active listening skills.
• Excellent problem-solving abilities and attention to detail.

Responsibilities

• Serve as a primary point of contact for stakeholders via phone, email, and CRM systems.
• Handle high-volume inquiries, resolve issues, and maintain accurate customer records.
• Support certification-related processes, including application processing and administrative tasks.
• Research and resolve customer concerns, escalating complex issues when necessary.
• Provide reception support and collaborate across departments; manage escalations.

Skills

Communication skills

Customer service

Active listening

Problem solving

Attention to detail

Written communication

CRM experience

MS Office

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

About The Job:

Serve as a primary point of contact for stakeholders, providing support via phone, email, and CRM systems

Handle high-volume inquiries, resolve issues, process requests, and maintain accurate customer records

Support certification-related processes, including application processing and administrative functions

Research and resolve customer concerns, escalating complex issues when necessary

Provide reception support, assist with special projects, and collaborate across departments

Manage increasingly complex stakeholder requests, payments, account updates, and escalations based on experience level

About You:

High school diploma required; Bachelor's degree strongly preferred

2+ years of customer service experience

Strong communication, customer service, and active listening skills

Excellent problem-solving abilities and attention to detail

Strong proofreading and written communication skills

Proficiency in Microsoft Office; CRM or database experience preferred

About The Position:

Start Date: ASAP!

$23-$25/hr

Permanent salary: $51K-$54K

Hybrid schedule: 3 days onsite

Metro Accessible!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

• including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future (TM)