Hybrid Member Services & Projects Coordinator

ccaglobalpartners

Richmond (NH)

Hybrid

USD 52,000 - 68,000

Full time

9 days ago

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Benefits offered by this job

Hybrid work schedule

Flexible time off

Job summary

CCA Global Partners in Manchester, NH seeks an Assistant Regional Business Consultant to support the Regional Business Consultant team. You will service members, coordinate projects, and help deliver timely responses while fostering strong member relationships.

Key responsibilities include back‑up in retail, marketing, financial and operations consulting, plus training and adoption support for Microsoft 365 tools and related technology. This role offers a hybrid schedule with some remote work.

Qualifications

Bachelor’s degree in business, marketing or communications or equivalent experience.
2-3 years’ retail sales, customer service or member support with administrative or coordinator or project support experience.
Ability to prioritize tasks, respond quickly, and absorb new information and systems efficiently.
Excellent verbal and written communication skills with corporate staff, Members, and Vendor Partners.
Proficiency with Microsoft 365 applications and CRM systems.

Responsibilities

Service the RBC team when they are visiting Members and out of the office to ensure that the level of customer service to their members is met, providing back up in the form of retail, marketing, financial and operation consultation to their members.
Respond to member inquiries, educate members on available programs and support operational, marketing, technology, and business improvement initiatives.
Act as an advocate for members by escalating issues, identifying opportunities, and helping deliver timely resolutions.
Provide project coordination and administration which includes managing and coordinating member-facing projects, pilot programs, surveys, meetings, and initiatives and developing communications, presentations, reports, spreadsheets, and training materials.
Partner closely with RBC’s, Marketing, Operations, Merchandising, Finance, and other internal teams to support member success and provide logistical and administrative support for field training, store visits, and member engagement activities.
Provide training and adoption support for Microsoft 365 tools, collaboration platforms, and member-facing technology solutions. Identify opportunities to improve processes through automation, standardization, and technology adoption.