Hybrid Assistant Account Manager - Member Success & Projects

CCA GLOBAL PARTNERS; Manchester (NH); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work schedule

Flexible time off

Benefits for you and your family

Job summary

CCA Global Partners in Manchester, NH seeks an Assistant Account Manager to support the Regional Business Consultant team, handling member services, project coordination, and relationships.

You will back RBC visits, respond to inquiries, educate on programs, and help drive marketing, technology, and process improvements. This role offers a hybrid schedule, collaborative environment, and benefits for you and your family.

Qualifications

• Bachelor’s degree in business, marketing or communications or equivalent experience.
• 2-3 years’ retail sales, customer service, member support, or related business environment along with administrative or coordinator, or project support experience.
• Ability to prioritize tasks, respond quickly, and absorb new information and systems efficiently.
• Proficient with Microsoft 365 applications, including Teams, Copilot, Word, Excel, PowerPoint, Outlook, and CRM Systems
• Excellent verbal and written communication skills, along with ability to communicate with corporate staff, Members, and Vendor Partners in a courteous, tactful, and concise manner.

Responsibilities

• Service the RBC team when they are visiting Members and out of the office to ensure that the level of customer service to their members is met, providing back up in the form of retail, marketing, financial and operation consultation to their members.
• Respond to member inquiries, educate members on available programs and support operational, marketing, technology, and business improvement initiatives.
• Act as an advocate for members by escalating issues, identifying opportunities, and helping deliver timely resolutions.
• Provide project coordination and administration which includes managing and coordinating member-facing projects, pilot programs, surveys, meetings, and initiatives and developing communications, presentations, reports, spreadsheets, and training materials.
• Partner closely with RBC’s, Marketing, Operations, Merchandising, Finance, and other internal teams to support member success and provide logistical and administrative support for field training, store visits, and member engagement activities.
• Provide training and adoption support for Microsoft 365 tools, collaboration platforms, and member-facing technology solutions. Identify opportunities to improve processes through automation, standardization, and technology adoption.
• Attend annual winter convention

Skills

Customer service

Communication

Project coordination

Administrative support

Education

Bachelor’s degree in business/marketing/communications

Tools

Microsoft 365

CRM Systems

Job description

CCA Global Partners in Manchester, NH seeks an Assistant Account Manager to support the Regional Business Consultant team, handling member services, project coordination, and relationships.

You will back RBC visits, respond to inquiries, educate on programs, and help drive marketing, technology, and process improvements. This role offers a hybrid schedule, collaborative environment, and benefits for you and your family.