Hybrid Member Advisor – Banking Service & Support

Affinity Plus Federal Credit Union; Bemidji (MN); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

401K matching up to 5%

Wellness benefit

Job summary

Affinity Plus Federal Credit Union is seeking a Member Advisor for our Contact Center in Bemidji, MN. This full-time role focuses on delivering caring, empathetic service across remote channels, handling transactions, and guiding members through digital banking services to strengthen relationships.

The role requires 1+ year(s) of customer service or cash handling experience, strong communication, and the ability to navigate multiple systems.

Qualifications

• 1+ years of customer service or cash handling experience.
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Intermediate computer skills and the ability to navigate between multiple systems with ease

Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier's checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Skills

Customer service

Cash handling

Communication

Time management

Teamwork

Adaptability

Computer skills

Job description

Affinity Plus Federal Credit Union is seeking a Member Advisor for our Contact Center in Bemidji, MN. This full-time role focuses on delivering caring, empathetic service across remote channels, handling transactions, and guiding members through digital banking services to strengthen relationships.

The role requires 1+ year(s) of customer service or cash handling experience, strong communication, and the ability to navigate multiple systems.