Hybrid Medication Access Coordinator

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 31,000 - 38,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. in Boston is seeking a full-time Medication Support Coordinator for a hybrid role requiring on-site 2-3 days per week at the Phyllis Jen Center, 75 Francis Street, Boston.

The position entails 40 scheduled hours weekly with a Day shift. Responsibilities include Durable Medical Equipment management, patient coordination, and support for prior authorizations and coverage guidelines.

Qualifications

• Knowledge of laws and regulations related to clinical practice and patient confidentiality.
• Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
• Strong written and verbal communication skills.
• Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.

Responsibilities

• Durable Medical Equipment (DME) management: process and submit order forms and certificates of medical necessity.
• Coordinate with providers to align clinical docs with payer DME coverage requirements.
• Follow up with DME vendors and insurers to track order status and ensure timely delivery to patients.
• Patient coordination: explain insurance benefits, costs, and financial support options; submit PAPs and co-pay cards.
• Guide patients through documentation required for medication and equipment approvals.
• Prior authorizations & coverage guidance: prepare and submit authorizations; address inquiries and assist with appeals for denied therapies.

Skills

Clinical confidentiality

Medication knowledge

Communication skills

Customer service

Education

High School Diploma or Equivalent

Tools

EMR Systems

Outlook

Job description

The Brigham and Women's Hospital, Inc. in Boston is seeking a full-time Medication Support Coordinator for a hybrid role requiring on-site 2-3 days per week at the Phyllis Jen Center, 75 Francis Street, Boston.

The position entails 40 scheduled hours weekly with a Day shift. Responsibilities include Durable Medical Equipment management, patient coordination, and support for prior authorizations and coverage guidelines.