Medication Support Coordinator

Mass General Brigham; United States; Hybrid; USD 26,684 - 38,173; Full time

Job summary

Mass General Brigham is seeking a full-time Pharmacy Technician/Medical Assistant responsible for supporting clinical operations. This role focuses on patient-centered care and requires strong communication and organizational skills.

Applicants should possess a high school diploma, successful completion of relevant training, and one year of medical setting experience. Remote work is permitted, with an expected salary of $19.37–$27.71 per hour.

Qualifications

• Successful completion of an accredited or Board‑certified Pharmacy Technician or Medical Assistant training program.
• One year of experience in a medical setting required; prior pharmacy experience is desirable.
• Strong communication skills and demonstrated empathy.

Responsibilities

• Serve as the primary liaison for clinical stakeholders regarding pharmacy-based prior authorization.
• Oversee workload and ensure medication access needs are met.
• Work autonomously while participating in a collaborative team environment.

Skills

Computer skills

Written communication

Verbal communication

Attention to detail

Organizational skills

Empathy

Emotional intelligence

Team collaboration

Education

High school diploma

Accredited Pharmacy Technician or Medical Assistant training

Tools

Epic

Job description

Job Summary

Brigham Health Primary Care is committed to racial justice by building and enforcing policies that produce equitable access, treatment, and outcomes for all people. Our clinics rely on team-based, patient‑and‑family‑centered care and partners with communities to eliminate health care inequities. Clinical stakeholders engage in an expanded care team that includes behavioral health, social workers, nurses, population health coordinators, patient navigators, community health workers, community resource specialists, high‑risk RN case management, and support for virtual visits. Computer, written and verbal communication skills are required and prior experience with an electronic medical record system (e.g., Epic) is preferred. The Pharmacy Technician/Medical Assistant must have excellent attention to detail and strong organizational skills.

Responsibilities

• Serve as the primary liaison for clinical stakeholders regarding MGBMG pharmacy‑based prior authorization and support programs, refill renewals, prescription assistance programs, and assist clinical pharmacists in daily tasks as needed.
• Oversee workload, balance quality improvement project management, and ensure medication access needs are met.
• Work autonomously while participating in a collaborative team environment.

Qualifications

• High school diploma required.
• Successful completion of an accredited or Board‑certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience.
• One‑year experience in a medical setting required; prior pharmacy experience desirable.
• Epic experience preferred.
• Strong communication skills and demonstrated empathy, emotional intelligence, and positive attitude.
• The ideal candidate is a driven, detail‑oriented Medical Assistant or Pharmacy Technician with confidence in clinical abilities, effective communication skills, empathy, emotional intelligence, and genuine passion for this work.

Work Details

• Full‑time, 40‑hour position (Monday through Friday 8:00am–4:30pm).
• Remote work allowed; employees must designate a private, safe workspace.
• Scheduled work shift: Day (United States of America).
• Salary estimated 19.37–27.71 USD per hour, with additional benefits and compensation as applicable.
• Location: 800 Huntington Avenue (for in‑person visits when necessary).