IT / Customer Service Support Agent (1st Shift - Including Weekends)

TEKsystems; United States; Híbrido; USD 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equipment provided

Hybrid work model

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Sick Leave

Descripción de la vacante

TEKsystems in Grand Rapids, MI seeks a Help Desk Support professional to manage tickets and follow ups. End users are customers, doctors, and nurses, not internal staff, requiring careful documentation and high-touch service.

This role supports the Help Desk team, handles high volumes of calls, and begins onsite before transitioning to a hybrid work arrangement with equipment provided and reliable internet.

Formación

• Experience with medical workflows and documentation.
• Strong phone communication and customer service skills.
• Ability to handle high-volume inquiries with professionalism.

Responsabilidades

• Handle tickets and inquiries and follow up as needed.
• Route calls requiring follow up to the appropriate team.

Conocimientos

Ticketing system

Windows

Phone support

Customer service

Medical workflows

Herramientas

Ticketing system

Windows OS

Descripción del empleo

Job Description

This candidate will be getting tickets / inquiries and following up versus getting incoming calls through the traditional helpdesk que. Calls routed the helpdesk that need follow up will go to this person. End users will be customers / doctors / nurses and not internal people.

Someone who can have experience within medical workflows, following up, customer service, and documentation.

Theyre ideally looking for someone with medical office experience or someone whos confident in phone communication and high level customer service. This role is connected to the Help Desk team and works in tandem with them.

Help desk support, Customer service, Ticketing system, Windows, Phone support

Must be open to high volume of inbound and utbound calls.

Shift / Schedule

Working Saturday / Sunday 9am 6pm and then Monday, Thursday Friday 7am- 4pm (Tuesday/Wednesday are their days off)

Onsite for first few days then turns to a Work from Home role. Equipment provided. Must have High Speed Unlimited Internet to work from home in this role.

Job Type & Location

This is a Contract to Hire position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $17.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a hybrid position in Grand Rapids,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.