IT / Customer Service Support Agent (1st Shift - Including Weekends)

TEKsystems; Grand Rapids (MI); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits from

401(k) Retirement Plan

Life Insurance

Disability coverage

Paid Time Off

Transportation benefits

Employee Assistance Program

Job summary

TEKsystems is seeking a help desk specialist in Grand Rapids, MI who will manage tickets, follow up on inquiries, and coordinate with the Help Desk team. The role emphasizes medical workflow familiarity, strong phone communication, and exceptional customer service as you support end users including doctors and nurses.

The position starts on-site for initial days, then transitions to a hybrid/work-from-home arrangement with equipment provided and required high-speed internet.

Qualifications

• Experience within medical workflows and documentation is preferred.
• Capable with high-volume inbound/outbound calls.
• Strong phone communication and customer service skills for medical settings.

Responsibilities

• Handle tickets/inquiries and follow up on requests instead of taking direct calls.
• Collaborate with Help Desk team to ensure customer issues are resolved.
• Document actions and outcomes for each ticket or inquiry.

Skills

Help desk support

Customer service

Ticketing system

Windows

Phone support

Job description

Job Description

This candidate will be getting tickets / inquiries and following up versus getting incoming calls through the traditional helpdesk que. Calls routed the helpdesk that need follow up will go to this person. End users will be customers / doctors / nurses and not internal people.

Someone who can have experience within medical workflows, following up, customer service, and documentation.

Theyre ideally looking for someone with medical office experience or someone whos confident in phone communication and high level customer service. This role is connected to the Help Desk team and works in tandem with them.

Skills Preferred

• Help desk support
• Customer service
• Ticketing system
• Windows
• Phone support

Must be open to high volume of inbound and utbound calls.

Shift / Schedule

Working Saturday / Sunday 9am 6pm and then Monday, Thursday Friday 7am- 4pm (Tuesday/Wednesday are their days off)

Onsite for first few days then turns to a Work from Home role. Equipment provided. Must have High Speed Unlimited Internet to work from home in this role.

Pay And Benefits

The pay range for this position is $17.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, Dental, and Vision Benefits Offered from Day One
• Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Grand Rapids, MI.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a hybrid position in Grand Rapids,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.