Hybrid Medical Customer Support Specialist

United-Westlabs,-Inc.-3; Santa Ana (CA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision

401K

Paid vacation and sick time

Job summary

United WestLabs, Inc. is seeking a Customer Service representative in Santa Ana, CA for a full-time hybrid role with on-site 50% of the time.

You will support patients and clients with medical and laboratory inquiries, document interactions, and coordinate with internal teams to ensure timely delivery of results and information. The ideal candidate has at least 1 year in customer service within medical or lab settings, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• At least 1 year of experience in customer services or a related role within the medical or laboratory industry.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft office

Responsibilities

• Serve as a point of contact for clients, addressing inquiries and resolving issues related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery information to clients.
• Maintain detailed records of client interactions and feedback to identify areas for improvement.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Tools

EPIC LIS

Microsoft Office

Job description

United WestLabs, Inc. is seeking a Customer Service representative in Santa Ana, CA for a full-time hybrid role with on-site 50% of the time.

You will support patients and clients with medical and laboratory inquiries, document interactions, and coordinate with internal teams to ensure timely delivery of results and information. The ideal candidate has at least 1 year in customer service within medical or lab settings, strong communication skills, and proficiency with Microsoft Office.