Medical Lab Customer Support Specialist — Hybrid

ADP, Inc.; Santa Ana (CA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K

Paid vacation and sick time

Job summary

United WestLabs, Inc. (UWL) is seeking a detail-oriented Customer Service representative to join our team in Santa Ana, CA.

The role requires handling inquiries related to medical and laboratory services and communicating complex information clearly to clients and internal teams. Ideal candidates will have at least 1 year in customer service within the medical field, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• At least 1 year of experience in customer services or a related role within the medical or laboratory industry.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft Office.

Responsibilities

• Serve as a point of contact for clients, addressing inquiries and resolving issues related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery information to clients.
• Maintain detailed records of client interactions and feedback to identify areas for improvement.

Skills

Strong communication

Interpersonal skills

Problem-solving

Attention to detail

Microsoft Office

Tools

EPIC LIS

Job description

United WestLabs, Inc. (UWL) is seeking a detail-oriented Customer Service representative to join our team in Santa Ana, CA.

The role requires handling inquiries related to medical and laboratory services and communicating complex information clearly to clients and internal teams. Ideal candidates will have at least 1 year in customer service within the medical field, strong communication skills, and proficiency with Microsoft Office.