Hybrid Market Coordinator – Paris (12-Month)

Airbnb; Paris (KY); Hybrid; USD 53.000 - 62.000; Vollzeit

Benefits dieser Stelle

Bonus eligibility

Employee Travel Credits

Benefits

Zusammenfassung

Airbnb seeks a Market Coordinator to support the FR-Benelux region, coordinating high-value host inquiries and escalations. You will act as a liaison between Hosts and internal teams, ensuring timely resolutions while upholding brand standards and service quality.

You will balance independent problem-solving with teamwork, helping Market Managers focus on strategic revenue initiatives and host satisfaction across markets.

Qualifikationen

• 3+ years as a Customer Support Representative or Account Management
• 2+ years of hospitality/travel industry experience (nice to have)
• Language skills required: fluent English & French
• Proven expertise in handling high value and time sensitive customer service inquiries with strong active listening and problem-solving skills
• Exceptional written and verbal communication abilities.
• Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment
• Proven ability to analyze and assess challenges with a track record of solving complex issues
• Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations
• Strong analytical skills that will enable you to support your peers, Lead and Market Managers

Aufgaben

• Serve as an additional Host-facing support for the Market Management Team
• Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics
• Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity
• Conduct in-depth research to address and resolve Host issues
• Triage and assign escalations tickets and and provide recommendations for efficient resolution
• Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment
• Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets
• Support In-Market events for your territory, when required
• Effective communication in the context of stakeholders management
• Proven track record of meeting or exceeding SLA response times

Kenntnisse

Active listening

Problem solving

Written communication

Verbal communication

Stakeholder management

Multitasking

Attention to detail

Organizational skills

Hospitality experience

Tools

Salesforce

G-Suite

Jira

Jobbeschreibung

Airbnb seeks a Market Coordinator to support the FR-Benelux region, coordinating high-value host inquiries and escalations. You will act as a liaison between Hosts and internal teams, ensuring timely resolutions while upholding brand standards and service quality.

You will balance independent problem-solving with teamwork, helping Market Managers focus on strategic revenue initiatives and host satisfaction across markets.