Hybrid Milan: Market Associate, Host Growth & Optimization

Airbnb; Milan (MI); Hybrid; USD 46,000 - 52,000; Full time

Job summary

Airbnb in Milan seeks a Market Associate to manage a book of host entrepreneurs and rising hosts, focusing on retention, growth, and listing optimization in your territory.

You will conduct one-on-one optimization conversations, advise on pricing, availability, and listing quality, and help hosts scale through education programs and events. This hybrid Milan role partners with Market Managers to drive bookings and host success.

Qualifications

• 3+ years in new sales or account management.
• 2+ years hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills.
• Proven experience managing a book of business and driving engagement.
• Highly goal-driven with a bias for action.
• Excellent communication and presentation skills.
• Fluency in Italian & English.

Responsibilities

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring retention, growth, and optimization on Airbnb.
• Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
• Secure availability over high compression dates, ensuring hosts maximize revenue potential.
• Educate hosts on product updates and policy changes, while channeling feedback to internal teams.
• Respond to host inquiries and provide timely, high-quality support to improve their experience.
• Analyze performance data to identify trends and act on opportunities to drive bookings and host success.
• Develop long-lasting relationships with hosts, delivering ongoing support tailored to their needs.

Skills

New sales

Account management

Partner support

Hospitality/travel

Time management

Proactive account management

Goal-driven

Communication

CRM tools

Salesforce

Italian & English

Tools

CRM tools

Salesforce

Job description

Airbnb in Milan seeks a Market Associate to manage a book of host entrepreneurs and rising hosts, focusing on retention, growth, and listing optimization in your territory.

You will conduct one-on-one optimization conversations, advise on pricing, availability, and listing quality, and help hosts scale through education programs and events. This hybrid Milan role partners with Market Managers to drive bookings and host success.