Hybrid Manufacturing Customer Service Specialist II

HellermannTyton; Milwaukee (WI); Hybrid; USD 36,000 - 55,000; Full time

Job summary

HellermannTyton in Milwaukee is seeking a Customer Service Specialist II to support customers via phone, email, and direct sales contacts. You will perform data entry, verify pricing and orders, and help resolve shipping issues while maintaining high accuracy and professionalism.

You’ll work in a fast-paced environment, collaborate with accounting and the sales force, and represent the company with strong communication.

Qualifications

• High school diploma or equivalent required.
• 2+ years customer service experience in a manufacturing environment.
• Excellent data entry skills with strong attention to detail.
• Highly proficient in MS Office; knowledge of JDE or related system preferred.
• Ability to communicate clearly and concisely in both oral and written form in a fast-paced environment.

Responsibilities

• Data entry: accurately enter, update, and maintain customer, pricing, and product information in internal systems.
• Provide price, item and account verifications via e-mail.
• Manage phone queue for inquiries.
• Monitor and respond to Customer Care inbox messages.
• Partner with Accounting to remove credit hold requests.
• Update order information as necessary.
• Investigate, resolve and document shipping issues.
• Expedite orders as requested.
• Run Open Reporting for customers.
• Provides back-up to Receptionist

Skills

Data entry

Customer service

Time management

Communication

Independent work

Education

High school diploma or equivalent

Tools

MS Office

JDE

Job description

HellermannTyton in Milwaukee is seeking a Customer Service Specialist II to support customers via phone, email, and direct sales contacts. You will perform data entry, verify pricing and orders, and help resolve shipping issues while maintaining high accuracy and professionalism.

You’ll work in a fast-paced environment, collaborate with accounting and the sales force, and represent the company with strong communication.