Customer Service & Data Entry Specialist II

HellermannTyton North America; Milwaukee (WI); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

HellermannTyton North America is seeking a Customer Service Specialist II to represent the company and serve customers. The role handles inquiries and orders via phone, email, fax, and direct sales contact, performing data entry for accurate data flow within the assigned market segment.

The position emphasizes quick understanding of customer needs, prompt responses, and solutions to build strong relationships, while maintaining quality and EMS standards across corporate policies and

Competenze

• High school diploma or equivalent required.
• 2+ years customer service experience in a manufacturing environment.
• Excellent data entry skills with strong attention to detail.
• Highly proficient in MS Office; Knowledge of JDE or related system preferred.
• Ability to communicate clearly in oral and written form using various tools.
• Ability to work in a fast-paced and dynamic environment.
• Strong time management and ability to meet deadlines.
• Ability to work independently or in a team.
• Professional company image through phone and email interactions.

Mansioni

• Data entry: Accurately enter, update, and maintain customer, pricing, and product information in internal systems.
• Provide price, item and account verifications via e-mail.
• Manage phone queue for inquiries.
• Monitor and respond to Customer Care inbox messages.
• Partner with Accounting to remove credit hold requests.
• Update order information as necessary.
• Investigate, resolve and document shipping issues.
• Expedite orders as requested.
• Run Open Reporting for customers.

Conoscenze

Customer service experience

Data entry accuracy

Clear communication

Time management

Independent or team work

Formazione

High school diploma or equivalent

Strumenti

MS Office

JDE / ERP system

Descrizione del lavoro

HellermannTyton North America is seeking a Customer Service Specialist II to represent the company and serve customers. The role handles inquiries and orders via phone, email, fax, and direct sales contact, performing data entry for accurate data flow within the assigned market segment.

The position emphasizes quick understanding of customer needs, prompt responses, and solutions to build strong relationships, while maintaining quality and EMS standards across corporate policies and